Summary
Overview
Work History
Education
Skills
Timeline
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MADISON SLACK

AL

Summary

Experienced Customer Service Representative with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Access Specialist

South East Health
09.2024 - Current
  • Provides excellent customer service skills while collecting patient information and uploading into Epic (hospital database)
  • Answered phone inquiries from patients regarding their healthcare needs
  • Assisted patients with insurance information and billing questions
  • Educated patients on their rights as a medicare patient as well as available options for treatment or care
  • Collected copays from patients after discharged

Barista

Starbucks
08.2022 - 08.2024
  • Prepared and served various coffee and espresso drinks according to standard recipes
  • Provided exceptional customer service by addressing inquiries and resolving complaints in a professional manner
  • Maintained cleanliness and organization of the cafe area to ensure a welcoming environment for patrons
  • Stocked and rotated inventory to ensure freshness and availability of products for customers

Educator/ Camp counselor

Ripley's Aquarium
04.2022 - 08.2024
  • Organized and led extracurricular activities and field trips
  • Planned and coordinated arts and crafts projects
  • Ensured the safety and well-being of campers at all times
  • Communicated effectively with parent and staff members
  • Managed daily schedules and routines for campers

Education

High School Diploma -

Connections Acadmey
11.2021

Skills

  • Communication
  • Problem-solving
  • Active listening
  • Time management
  • Multitasking
  • Adaptability
  • Eager to Learn

Timeline

Access Specialist

South East Health
09.2024 - Current

Barista

Starbucks
08.2022 - 08.2024

Educator/ Camp counselor

Ripley's Aquarium
04.2022 - 08.2024

High School Diploma -

Connections Acadmey

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MADISON SLACK