Madison Smith
Tuttle,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Experience Specialist
Just Kids Pediatrics
01.2023 - Current
- Enhanced patient satisfaction by providing personalized care and addressing individual needs.
- Improved patient experience scores through effective communication and empathy.
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times.
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
- Reduced patient complaints by promptly addressing concerns and resolving issues.
- Collaborated with interdisciplinary teams to optimize patient care plans, leading to better outcomes.
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient''s stay at the facility.
- Managed difficult situations involving unhappy or dissatisfied patients, employing conflict resolution skills effectively.
- Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Daycare Assistant Teacher
Tlc Early Learning Center
05.2022 - 08.2022
- Enhanced learning environment by creating and implementing age-appropriate lesson plans and activities.
- Boosted children''s social skills development through group play, interactive games, and role-playing activities.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Supported students'' emotional growth by fostering a nurturing, inclusive, and respectful classroom atmosphere.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
- Improved communication between parents and staff by providing regular updates on student progress and upcoming events.
- Contributed to the development of students'' behavioral skills by addressing individual concerns with patience and understanding.
- Strengthened parent involvement in the educational process through effective communication strategies and family-centered activities.
- Increased student engagement during storytime by using animated voices, gestures, and props to bring stories to life.
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Implemented positive discipline techniques to encourage responsible behavior among students consistently.
- Supported special needs students effectively with tailored instructional strategies designed specifically for their unique learning requirements.
- Fostered creative expression among children through art projects, dramatic play opportunities, and music exploration activities.
- Collaborated closely with lead teacher in planning field trips that enriched students'' learning experiences beyond the classroom setting.
- Aided in smooth transitions between activities throughout the day by preparing materials ahead of time and guiding students calmly from one task to another.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Participated actively in professional development opportunities to stay current on industry best practices and continuously improve teaching skills.
- Promoted healthy habits among students by incorporating physical activities, nutritious snacks, and proper hygiene routines into daily schedules.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Met with parents about daily activities, positive developments, and issues.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Incorporated music and play into developmentally appropriate activities.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Kept notes of behavior issues, food served, and medications administered to children.
- Monitored and enforced adequate supply and material inventory.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Kept children between ages of 1 and 8 safe and secure with vigilant oversight.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Supported students in developing self-esteem and self-confidence.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Private Babysitter
Multiple People
01.2019 - 11.2021
- Enhanced children''s social skills by organizing play dates and group activities.
- Promoted educational development by assisting with homework and school projects.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Maintained a clean, organized, and safe home environment for children under care.
- Prepared nutritious meals and snacks to meet dietary needs of the children.
- Established a consistent daily routine for the children, promoting healthy habits and time management skills.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Provided overnight care when required, attending to nighttime routines and any issues that arose during the night.
- Administered first aid or medication as needed, following parent instructions and medical guidelines.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Assisted with light housekeeping duties as well as running errands.
- Identified warning signs of emotional and developmental problems in children.
- Stayed current on toy and child-related recalls and safety warnings.
Education
Still Working On My Associates - Diagnostic Medical Sonography
Oklahoma City Community College
Oklahoma City, OKHigh School Diploma -
Newcastle High School
Newcastle, OK05.2022
Skills
- Attention to detail
- Data analysis
- Active listening
- Problem-solving abilities
- Customer service orientation
- Effective communication
- Empathy and compassion
- Training and development
- Organizational skills
- Adaptability and flexibility
- Conflict resolution
- Policy adherence
- Interpersonal skills
- Time management
- Emotional intelligence
- Critical thinking
- Multitasking capabilities
- Data Collection
Certification
cpr certified
Timeline
Patient Experience Specialist
Just Kids Pediatrics
01.2023 - Current
Daycare Assistant Teacher
Tlc Early Learning Center
05.2022 - 08.2022
Private Babysitter
Multiple People
01.2019 - 11.2021
Still Working On My Associates - Diagnostic Medical Sonography
Oklahoma City Community College
High School Diploma -
Newcastle High School
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