Madison Smith
Salem,OR
Summary
Accomplished FOH Lead with extensive experience in the food service industry. leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrety. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
7
7
years of professional experience
Work History
Lead Server
Ritters
04.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Established new and effective service flow operations to create a streamlined service between front and back of house.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Performed cash handling activities and secured nightly bank deposits.
Front of House Manager- Server, Bartender, Barista
Lively Station
10.2020 - 04.2024
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for high end restaurant with social relevancy and intentionality.
- Completed service for multiple tasting menus involving up to 10 courses per guest.
Barista Shift Supervisor
Dutch Bros
03.2018 - 12.2020
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
Education
High School Diploma -
Blanchet
Salem, OR06.2018
Skills
- Restaurant Operations
- Training and coaching
- Staff Management
- Wine pairing knowledge
- Quality Control
- Staff Motivation
- Assignment Delegation
- Food Safety Compliance
- Emergency Procedures
- Health department inspections
- Service recovery
- Customer Retention
- Reliability
- Customer Service
- Workflow Planning
- Attention to Detail
- Effective Communication
References
Taylor Figueroa- Previous manager
971-600-5951
Tina Laseter- Previous Colleague
971-218-7569
Logan Hober- Previous Shift Lead
831-706-7733
Cassandra Burton- Previous Colleague
503-983-6614
Aaron Kassner- Colleague
202-368-9858
Madison Kenyon- Colleague
971-283-4699
Gavin Wilkerson- Colleague
801-682-0895
Jack Randall- Colleague
925-808-1951
John Paul Emery- Colleague
503-569-7178
Timeline
Lead Server
Ritters
04.2024 - Current
Front of House Manager- Server, Bartender, Barista
Lively Station
10.2020 - 04.2024
Barista Shift Supervisor
Dutch Bros
03.2018 - 12.2020
High School Diploma -
Blanchet
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