Madison Smith
Monroe,GA
Summary
- Versatile and dedicated, excelled at Our Family Health by mastering software systems and enhancing customer satisfaction through empathetic communication and efficient problem resolution. Demonstrated exceptional animal handling and sanitation skills at Monroe Veterinary Clinic, ensuring safety and hygiene. Skilled in customer support and animal care, consistently improving client and animal well-being.
- Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Dedicated Pet Sitter with advanced knowledge of animal care and client relationship management. Well-versed in stringently following owner instructions for pet medication, dietary needs and daily care.
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Overview
4
4
years of professional experience
Work History
Pet Sitter
Rover.com
11.2023 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Gave medication to pets following guidelines from owners.
- Enhanced pet owners' peace of mind by providing daily updates and photos of their pets during their absence.
Call Center Representative
Our Family Health
05.2024 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Kennel Worker
Monroe Veterinary Clinic
05.2021 - 12.2023
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Implemented effective record-keeping systems to track animals'' care progress and ensure efficient communication among team members.
- Promoted good hygiene in animals by seeing to grooming needs.
Education
High School Diploma -
University of North Georgia
Dahlonega, GA05-2025
Skills
- Problem-solving skills
- Customer support
- Verbal and written communication
- Customer service
- Patience and perseverance
- Sanitation procedures
- Animal handling expertise: Cat and Dog
- Kennel maintenance
- Animal Bathing
Timeline
Call Center Representative
Our Family Health
05.2024 - 08.2024
Pet Sitter
Rover.com
11.2023 - Current
Kennel Worker
Monroe Veterinary Clinic
05.2021 - 12.2023
High School Diploma -
University of North Georgia
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