Madison Smith
Des Moines,IA
Summary
Dynamic professional with a proven track record at 3e Electrical Engineering & Equipment, excelling in equipment maintenance and team training. Recognized for enhancing customer satisfaction and resolving conflicts effectively. Demonstrates exceptional attention to detail and thrives under pressure, ensuring high-quality service delivery and a safe work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TechniciaN
3e Electrical Engineering & Equipment
04.2023 - 03.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Manager
Wendy's
03.2018 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Carlisle High School
Carlisle, IA05-2013
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Equipment maintenance
- Customer interaction
- Heavy lifting
- Routine Inspections
- Deadline oriented
- Team Training
Accomplishments
- Supervised team of 25 staff members.
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- ServSafe Food Handler's Certification
Timeline
TechniciaN
3e Electrical Engineering & Equipment
04.2023 - 03.2025
Manager
Wendy's
03.2018 - 03.2023
High School Diploma -
Carlisle High School
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