Madison Sounraj
Charlotte,NC
Summary
Dynamic and dedicated professional with a strong work ethic and excellent customer service skills, performed at TopGolf and Footlocker. Proven ability to thrive in fast-paced environments, effectively multitasking while ensuring guest satisfaction, contributing to a positive experience and operational efficiency. Well-suited for roles requiring strong customer interaction and relationship building combined with effective communication and organizational skills.
Overview
1
1
year of professional experience
Work History
Food Runner
TopGolf
03.2025 - Current
- Delivered food and beverages promptly to guests, ensuring a high-quality dining experience.
- Engaged with guests to address inquiries and enhance overall satisfaction.
- Adapted quickly to changing priorities in a fast-paced environment, demonstrating flexibility and teamwork.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Maintained cleanliness of service areas, adhering to safety and health standards.
Sales Associate
Footlocker.com Inc.
01.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to meet daily sales targets and improve service quality.
- Stocked merchandise and replenished inventory to support store operations effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Palisades High School
Charlotte, NC06-2027
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Cash handling
- Restaurant etiquette
- Cleaning and sanitizing
- Safe food handling
- Hospitality service expertise
- Problem-solving
Timeline
Food Runner
TopGolf
03.2025 - Current
Sales Associate
Footlocker.com Inc.
01.2025 - Current
Palisades High School
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