Madison Southard
Nashville,TN
Summary
Driven Belmont business student with experience in various roles within customer service and administrative assistance. Strong communicator with the ability to adapt to fast-paced environments and handle high-stress situations effectively. Previous work has led to success in managing individual work and consistently positive guest feedback.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Bartaco
01.2022 - 01.2024
- Delivered exceptional guest service with friendly and helpful attitude.
- Processed takeout orders correctly while providing accurate information about the order status.
- Provided excellent guest service by anticipating customer needs and responding promptly to requests or complaints.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
Recruitment & Data Analysis
Clinical Research Associates
08.2020 - 06.2021
- Recruited and screened potential new participants.
- Communicated with participants and provided excellent customer service.
- Provided administrative assistance to executive team members.
- Conducted data analysis and interpretation of results.
Marketing Intern
Quovant
03.2018 - 08.2020
- Conducted market research to identify target markets and develop effective campaigns.
- Provided support in implementing digital marketing strategies across multiple channels.
- Managed email lists using a CRM system.
- Analyzed market trends to identify potential opportunities.
- Coordinated with external agencies and vendors to ensure timely delivery of marketing services.
Education
High School Diploma -
University School of Nashville
05-2017
Some College (No Degree) - Business Administration And Management
Belmont University
Skills
- Customer Service
- Communication and Organization
- Problem Solving
- Precision and Attention to Detail
- Microsoft Excel
- Administrative Assistance
Certification
- Microsoft Excel 2018 Skills
- BLS – AHA
- PTCE
Community Service
- Nashville Food Project
- Nashville Humane Society
- Edgehill Community Learning Center
- Ronald McDonald House
References
References available upon request.
Timeline
Restaurant Worker
Bartaco
01.2022 - 01.2024
Recruitment & Data Analysis
Clinical Research Associates
08.2020 - 06.2021
Marketing Intern
Quovant
03.2018 - 08.2020
High School Diploma -
University School of Nashville
Some College (No Degree) - Business Administration And Management
Belmont University