Madison Spear
Toledo,OH
Summary
Dynamic Shift Leader at Taco Bell with a proven track record in team leadership and customer service management. Expert in cash handling and staff training, I enhanced operational efficiency and customer satisfaction through effective problem-solving and workflow optimization. Committed to maintaining high standards of food safety and a positive work environment.
Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning.
Overview
6
6
years of professional experience
Work History
Shift Leader
Taco Bell
05.2020 - Current
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored team members on effective customer service techniques.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Monitored cash handling procedures, maintaining accuracy in financial transactions.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Whitmer High School
Toledo, OH05.2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Creative problem solving
- Customer service management
- POS system operation
- Staff training and development
- Equipment troubleshooting
- POS deletions
Timeline
Shift Leader
Taco Bell
05.2020 - Current
High School Diploma -
Whitmer High School