Madison Spent

Work History

Teller

Midland Community Bank

11.2021 - Current

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Educated customers on use of banking website and mobile apps.
Identified sales opportunities and referred customers to branch partners in financial services.
Processed customer transactions promptly, minimizing wait times.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Monitored and reported suspicious activity in line with bank security policies.
Maintained accurate records of customer transactions in line with bank procedures.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Trained new hires on customer service policies and procedures.
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Received loan and utility payments, sending funds to correct destinations.
Educated customers on online banking and mobile banking applications.
Assisted customers with banking needs and inquiries.
Referred customers to other banking departments for specialized services.
Calculated fees due, interest and change for customer transactions.
Monitored and verified suspicious activity on customer accounts.
Maintained friendly and professional customer interactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Processed applications for new accounts.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Wrote and distributed customer correspondence.
Generated monthly reports on customer activity and customer feedback.
Counted, verified and handled bank deposits and armored car transactions.

Radiology Technician Assistant

HSHS

04.2023 - 04.2024

Explained imaging procedures to patients, offering comfort and assistance.
Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Communicated test results to physicians and other healthcare professionals.
Coordinated with other healthcare personnel to deliver quality patient care.
Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
Prepared and positioned patients for imaging procedures.
Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Assisted radiologist in performing special imaging procedures.
Instructed patients on proper positioning for imaging.

Barista

Starbucks

08.2019 - 11.2021

Operated espresso machines and commercial coffee brewers to create beverages.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Used POS system to accurately enter orders and process payments.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Followed exact recipes for mixing and preparing beverage and food items.
Helped management keep adequate supply on hand by notifying of shortages.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Promoted additional items with beverages, increasing store sales.
Prepared specialty drinks such as cappuccinos, lattes and mochas.

Summary

Overview

Work History

Teller

Radiology Technician Assistant

Barista

Education

Pre Health

Skills

Software

Timeline

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