Psychology
Madison Spiteri
New Braunfels,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Tech-savvy Lead with experience in supporting special initiatives, including technology enhancement, development of proposals and project coordination. Strong written and verbal communication and interpersonal skills. Easily adapt to changing priorities with focus and diligence.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Leadership Team Member
Urban Air
New Braunfels, Texas
12.2020 - 07.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Initiated timely response to emails, voicemails and written correspondence.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Molded team and embraced change to adapt within dynamic market.
- Positioned as go-to person for up to 20+ staff members, troubleshooting complex administrative and training issues promptly.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Private Nanny
KaBrina Kreations
New Braunfels, TX
06.2019 - 08.2020
- Played games, worked on puzzles and read books to young children.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Fostered close relationships with children by discussing school, friends and hobbies.
Barista
Journey Fellowship
Schertz, TX
05.2017 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cultivated ability to recall customers' names and address each by name.
- Prioritized drink requests while managing interruptions.
Education
High School Graduate - Cognitive Psychology
08.2017 - 05.2021
- Awarded Merit Scholarship
- Endorsed in Psychology and business
- Member of STUCO and RST
Skills
Negotiation
Staff Management
Strategic planning
Good telephone etiquette
Written Communication
Conflict resolution
Adaptability
Training & Development
Leadership
Detail-oriented
Incidents management
Continuous improvements
Priority management
Social integration
Educational support
Behavior modification
Ordering procedures
Point of sale operation
Building blocks of learning
Transitional support
Accomplishments
- Achieved Merit scholarships by completing and excelling in cognitive psychology and education studies with accuracy and efficiency.
Interests
Leadership
Timeline
Leadership Team Member - Urban Air
12.2020 - 07.2021
Private Nanny - KaBrina Kreations
06.2019 - 08.2020
Samuel Clemens High School - High School Graduate, Cognitive Psychology
08.2017 - 05.2021
Barista - Journey Fellowship
05.2017 - 03.2020