Madison Stansell
Summary
Proven to enhance customer satisfaction and streamline exceptional service. My background spans from detailed design projects to high-paced hospitality roles. Consistently delivering above expectations without compromising quality or intent. My motivative, engaging personality and flexible approach helps to anticipate customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Interior Design Assistant
Lost & Found Resale Interiors
09.2022 - Current
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients.
- Managed clients accounts, invoices and purchase orders.
- Promoted company design services and developed marketing materials.
- Gathered interior design goals from clients and explained options.
- Scheduled home consultations to present sample fabrics.
- Drafted room layouts and produced furniture and lighting plans using CAD,
- Ordered samples from vendors to handle presentation creation activities.
- Transformed uninspiring areas into warm and inviting living spaces.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Personal Assistant
Meryl Reber - Reber Ranch
06.2017 - 01.2021
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Restaurant Server
Meridian Valley Country Club
05.2016 - 01.2021
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Busser
Meridian Valley Country Club
06.2015 - 05.2016
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Provided respectful and courteous bussing services while operating within active dining rooms.
Education
Bachelor of Science - Interior Design
Arizona State University
Tempe, AZ05.2025
Associate of Applied Science -
Green River Community College
Auburn, WA06.2021
High School Diploma -
Kentwood High School
Covington, WA06.2018
Skills
- SketchUp proficiency
- Point of sale operation
- Autodesk Revit
- AutoCAD
- Menu Memorization
- Exceptional customer service
- Hospitality service expertise
- Order Accuracy
Timeline
Interior Design Assistant
Lost & Found Resale Interiors
09.2022 - Current
Personal Assistant
Meryl Reber - Reber Ranch
06.2017 - 01.2021
Restaurant Server
Meridian Valley Country Club
05.2016 - 01.2021
Restaurant Busser
Meridian Valley Country Club
06.2015 - 05.2016
Bachelor of Science - Interior Design
Arizona State University
Associate of Applied Science -
Green River Community College
High School Diploma -
Kentwood High School
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