MADISON STAPLES
Joplin,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Merchandise Manager
Old Navy
05.2024 - Current
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Increased sales by developing and implementing successful merchandising strategies.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Analyzed performance metrics to make informed decisions regarding pricing strategies and markdowns.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained and supervised merchandising team members in best practices, improving overall performance.
Customer Service Representative
Target
06.2021 - 05.2024
- Collaborated within teams, using the skill of teamwork and communication
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Having good time management skills to be able to multi-task
- Using critical thinking by making decisions based on own knowledge
- Unloading boxes from truck
- Stocking shelves with new product
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Specialist
Old Navy
10.2018 - 06.2021
- Obtained cash-handling skills
- Enhanced communication skills through customer service
- Improved critical thinking skills and teamwork skills by working in a fast-paced environment
- Using problem-solving skills to figure out best results
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BBA - Accounting And Finance
Missouri Southern State University
Joplin, MO05.2027
General Studies -
Crowder College
Webb City, MO08.2023
Skills
- Communication
- Computer skills
- Leadership
- Retail display setup
- Active Listening
- Customer Service
- Critical Thinking
- Organization and time management
- Sales analysis
- Merchandising installations
Timeline
Merchandise Manager
Old Navy
05.2024 - Current
Customer Service Representative
Target
06.2021 - 05.2024
Customer Service Specialist
Old Navy
10.2018 - 06.2021
BBA - Accounting And Finance
Missouri Southern State University
General Studies -
Crowder College
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