Madison Stites
Temecula,CA
Summary
Results-driven professional with extensive experience in customer service at Vons Grocery Store, specializing in conflict resolution and effective communication. Proven ability to enhance customer satisfaction and foster brand loyalty through problem-solving skills and a welcoming atmosphere. Reliable Barista with a strong grasp of various brews, consistently delivering exemplary service in fast-paced environments. Committed to creating positive customer experiences while maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Special Needs Nanny
Team Risk
01.2024 - 08.2024
- Managed challenging behaviors effectively, utilizing de-escalation techniques, and behavior modification strategies.
- Maintained open lines of communication with parents, providing regular updates on their child's progress, as well as discussing any concerns or suggestions for improvement.
- Safeguarded health and safety by administering medications as prescribed, and monitoring for side effects or adverse reactions.
- Fostered independence in daily living activities, adjusting techniques to meet the diverse needs of each child.
- Boosted children's self-esteem through consistent positive reinforcement, and engaging activities tailored to individual needs.
- Provided emotional support and guidance to siblings, understanding their unique perspectives, and fostering strong family bonds.
- Addressed challenging behaviors with effective management techniques, minimizing disruptions, and maintaining a positive atmosphere.
- Prepared meals and snacks, and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners, and personal hygiene.
- Encourage children to be understanding and patient with others.
- Provided developmentally appropriate activities for children.
- Increased independence in daily living activities by teaching self-care skills, such as dressing, grooming, and hygiene management.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
- Communicated regularly with parents about children's progress and care strategies.
- Assisted children with special needs in activities of daily living such as dressing, toileting, and grooming.
Retail Sales Associate
U.S. Patriot
11.2022 - 03.2023
- Greeted customers, and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies, and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain a positive store reputation.
- Engaged with customers on the sales floor, offering assistance, and improving the shopping experience.
- Managed the cash register, ensuring accurate transactions, and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging them according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
- Assisted customers with product selection and inquiries.
- Processed sales transactions efficiently at the point of sale.
- Restocked inventory and organized shelves regularly.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to achieve store goals.
- Handled returns and exchanges following store policies.
- Educated customers on products and their features effectively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Offered suggestions for additional items that may be of interest to customers.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated point-of-sale systems accurately to process payments from customers.
- Addressed customer questions and concerns regarding products and services.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Barista
Vons Grocery Store
06.2023 - 2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor, and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages, and providing exceptional service.
- Collaborated with team members to deliver timely, accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly, while maintaining professionalism at all times.
- Assisted customers with product selections and provided excellent service.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Rancho Beuna Vista
1601 Longhorn Dr, Vista, CA 9208106-2020
Skills
- Interpersonal skills
- Opening and closing duties
- Active listening
- Workplace cleanliness
- Customer service excellence
- Adaptability and creativity
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Cash register operation
- Front counter maintenance
- Sales expertise
- Soft selling
- Decision making
- New hire training
- Friendly demeanor
- Multitasking abilities
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Timeline
Special Needs Nanny
Team Risk
01.2024 - 08.2024
Barista
Vons Grocery Store
06.2023 - 2025
Retail Sales Associate
U.S. Patriot
11.2022 - 03.2023
High School Diploma -
Rancho Beuna Vista