Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Madison Stites
Temecula,CA
Summary
Overview
3
years of professional experience
Work History
Vons Grocery Store
Barista
06.2023 - Current
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Team Risk
Special Needs Nanny
01.2024 - 08.2024
Job overview
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Maintained open lines of communication with parents, providing regular updates on their child''s progress as well as discussing any concerns or suggestions for improvement.
- Safeguarded health and safety by administering medications as prescribed and monitoring for side effects or adverse reactions.
- Fostered independence in daily living activities, adjusting techniques to meet diverse needs of each child.
- Boosted children's self-esteem through consistent positive reinforcement and engaging activities tailored to individual needs.
- Provided emotional support and guidance to siblings, understanding their unique perspectives and fostering strong family bonds.
- Addressed challenging behaviors with effective management techniques, minimizing disruptions and maintaining positive atmosphere.
- Prepared meals and snacks and fed clients.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Provided developmentally appropriate activities for children.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
U.S. Patriot
Retail Sales Associate
11.2022 - 03.2023
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Rancho Beuna Vista1601 Longhorn Dr, Vista, CA 92081
High School Diploma
06-2020
University Overview
Skills
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Team member training
Customer support
Appointment scheduling
Complaint handling
Customer complaint resolution
Customer correspondence
Team task delegation
Time management
Problem-solving abilities
Calm and professional under pressure
Reliability
Excellent communication
Understanding customer needs
Customer service excellence
Adaptability and flexibility
Customer relations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Barista Basics Certificate - Specialty Coffee Association (SCA).
- Food Manager Certification - American Food Safety Institute.
- Health and Safety for Food Handlers Certification - ServSafe.
- Food Allergen Awareness Training Certificate - MenuTrinfo AllerTrain™.
- Professional Barista's Handbook Certification - Barista Guild of America.
Accomplishments
Accomplishments
- Memorized ingredients and recipes for [Number] specialty drinks.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hoursPaid time offWork from home optionPersonal development programsPaid sick leave401k matchCareer advancementCompany CultureHealthcare benefitsLanguages
English
Native or Bilingual
French
Elementary
Interests
Traveling
Learning other cultures
Quote
Each small task of everyday life is part of the total harmony of the universe.
Timeline
Special Needs Nanny
Team Risk
01.2024 - 08.2024
Barista
Vons Grocery Store
06.2023 - Current
Retail Sales Associate
U.S. Patriot
11.2022 - 03.2023
Rancho Beuna Vista
High School Diploma