Madison Stone
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coding and Billing or Administrative position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
07.2023 - Current
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Front Desk and Host
Dave & Buster's
01.2023 - 05.2023
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Crew Member
Einstein Bros. Bagels
09.2022 - 01.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Cleaned and maintained all areas of restaurant to promote clean image.
Shift Lead Supervisor
Starbucks
09.2021 - 09.2022
- Helped store management meet standards of service and quality in daily operations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier
New York Pizza Pub
09.2020 - 04.2021
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
Shift Leader
Five Guys
07.2018 - 10.2019
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Target
11.2017 - 01.2018
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Raising Canes
11.2019 - 02.2020
Crew Member
Chick-fil-A
02.2020 - 06.2020
Team Member
Little Caesars
03.2018 - 06.2018
- I worked at Little Caesars on Walnut and San Antonio in the kitchen and up front as a cashier and I would usually work 30 hours a week
- I have opened and closed and some of the tasks I would complete were making dough, adding sauce, cheese and toppings, taking pizzas out of the oven, cutting and serving pizzas, cashiering and cleaning.
Education
Medical Billing & Coding - Medical Billing And Coding
Medcerts
02.2024
Cosmetology - Cosmetology
Seguin Beauty School-New Braunfels
New Braunfels, TX07.2021
Basha High School
Chandler, AZ05.2017
Skills
- Problem-Solving
- Project Management
- Document Management
- Service-oriented mindset
- Medical terminology expertise
- Organizational abilities
- Billing Procedures
Certification
- CPR Certification
- Food Handler Certification
Languages
American Sign Language
Professional Working
Timeline
Shift Supervisor
Starbucks
07.2023 - Current
Front Desk and Host
Dave & Buster's
01.2023 - 05.2023
Crew Member
Einstein Bros. Bagels
09.2022 - 01.2023
Shift Lead Supervisor
Starbucks
09.2021 - 09.2022
Cashier
New York Pizza Pub
09.2020 - 04.2021
Crew Member
Chick-fil-A
02.2020 - 06.2020
Crew Member
Raising Canes
11.2019 - 02.2020
Shift Leader
Five Guys
07.2018 - 10.2019
Team Member
Little Caesars
03.2018 - 06.2018
Cashier
Target
11.2017 - 01.2018
Medical Billing & Coding - Medical Billing And Coding
Medcerts
Cosmetology - Cosmetology
Seguin Beauty School-New Braunfels
Basha High School