Madison Strunk
New Palestine,IN
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
RCS
IU Health
Indianapolis , Indiana
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Senior Lead Teller
Financial Center Credit Union
Indianapolis, IN
10.2022 - 04.2024
- Provided guidance and training to new tellers on banking policies, procedures, and customer service standards.
- Verified customer identification and ensured compliance with all regulatory requirements.
- Monitored cash levels throughout the day to ensure adequate supplies were available for customers' needs.
- Reconciled discrepancies between actual cash amounts versus book balance figures at end of day shift.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
Customer Service Representative
Financial Center Credit Union
Indianapolis , IN
10.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Teller II
Financial Center Credit Union
Indianapolis , IN
03.2021 - 10.2021
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
Teller I
Financial Center Credit Union
Indianapolis , IN
08.2020 - 03.2021
- Verified customers' identification to ensure compliance with laws and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
Education
Human Services & HR Managment - Human Services & HR Managment
Indiana Tech Law School
Fort Wayne, IN08-2024
High School Diploma -
Carmel High School
Carmel, IN05-2016
Early Childhood Education - Early Childhood Education
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Microsoft Office
- Data Entry
- Decision-Making
- Dependable and Responsible
- Relationship Building
- Written Communication
- Problem-Solving
- Multitasking
Timeline
RCS
IU Health
03.2024 - Current
Senior Lead Teller
Financial Center Credit Union
10.2022 - 04.2024
Customer Service Representative
Financial Center Credit Union
10.2021 - 10.2022
Teller II
Financial Center Credit Union
03.2021 - 10.2021
Teller I
Financial Center Credit Union
08.2020 - 03.2021
Human Services & HR Managment - Human Services & HR Managment
Indiana Tech Law School
High School Diploma -
Carmel High School
Early Childhood Education - Early Childhood Education
Ivy Tech Community College of Indiana