Madison Sullivan

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes for 7+ patients a shift

• Checked patient insurance, demographic, and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed phone system and pleasantly greeted patients.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
• Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.

- transporting patients from EC rooms to Radiology rooms
- cleaning and stocking x-ray rooms as needed
- assist radiology techs with shooting x-rays and managing patients as needed
- contacting ordering physicians and providers regarding orders and specifications
- organizing and prioritizing stat orders according to policy

• Documented vital signs, I's and O's, ambulation, and notify the nursing team as appropriate
• Assisted with various medical procedures and diagnostic tests, including IV removal, urinary catheterization, bladder scanning and EKG monitoring
• Collaborated with healthcare professionals to develop and implement comprehensive care plans for patients
• Effectively communicating with patients and their families, providing education, resources and emotional support
• Maintained a clean and organized healthcare environment by adherence to infection control protocols

• Ensured efficient handling of all incoming calls, scheduling, collecting payments and mail distribution
• Maintained accurate electronic medical records, patient information and ensuring compliance with privacy regulations
• Demonstrated exceptional customer service skills
• Collaborated with healthcare professionals and insurance companies to verify coverage and facilitate billing processes

• Provided exceptional care and support to residents by assisting with daily activities, including bathing, dressing, and meal preparation
• Monitored and recorded vital signs, symptoms, and changes in residents' conditions, promptly reporting any concerns or issues per policy
• Fostered a warm and supportive environment by engaging residents in recreational activities, and promoting social interaction