Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Swan

Cambridge

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Can confidently contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Office Manager

Ridge Top Exteriors
06.2020 - Current
  • Optimized organizational systems for payment collections, AR, deposits, and recordkeeping.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Maintained inventory of office supplies and placed orders.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Pharmacy Technician Trainee

SSM Health Dean Medical Group
12.2019 - 04.2020
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Resident Care Assistant

At Home Again LLC
09.2016 - 08.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Documented patient information and care activities in electronic health record.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Escorted residents to community activities and games and encouraged participation.

Education

High School Diploma -

Deerfield High School
Deerfield, WI
01-2014

Skills

  • Scheduling coordination
  • Office management
  • Organizational skills
  • Office administration
  • Administrative support
  • Customer service
  • Office equipment maintenance
  • Accounts receivable
  • Team leadership
  • Conflict resolution

Timeline

Office Manager

Ridge Top Exteriors
06.2020 - Current

Pharmacy Technician Trainee

SSM Health Dean Medical Group
12.2019 - 04.2020

Resident Care Assistant

At Home Again LLC
09.2016 - 08.2018

High School Diploma -

Deerfield High School

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