Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Madison Szott

Los Angeles

Summary

Dedicated and hardworking employee with proven success at Rip Curl, excelling in team leadership and customer service. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Skilled in inventory management and fostering employee engagement, consistently achieving sales growth while maintaining a positive shopping experience.


Overview

6
6
years of professional experience

Work History

Assistant Manager

Rip Curl
10.2022 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Assistant Manager

Rip Curl
03.2021 - 10.2022
  • Went into "Acting Manager" role for 10 months while finding new store manager
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.

Supervisor

Rip Curl
08.2020 - 03.2021
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Sales Associate

Rip Curl
07.2018 - 08.2020
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Palisades Charter High School
Pacific Palisades, CA
06-2020

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Customer relations
  • Staff training and development
  • Task delegation
  • Retail operations
  • Sales growth
  • Inventory management
  • Adaptability and flexibility
  • Multitasking and organization
  • Employee engagement

Timeline

Assistant Manager

Rip Curl
10.2022 - 10.2024

Assistant Manager

Rip Curl
03.2021 - 10.2022

Supervisor

Rip Curl
08.2020 - 03.2021

Sales Associate

Rip Curl
07.2018 - 08.2020

High School Diploma -

Palisades Charter High School

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Madison Szott