Madison Tanner
Oxnard,CA
Summary
Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I am Dependable at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I Maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Oak And Ember
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Outback Steakhouse
01.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
Chilis's Bar And Grill
08.2019 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
High School Diploma -
Indian River State College
Ft. Pierce, FLSkills
- Suggestive Selling
- Cash Handling
- Sales Expertise
- Wine Service
- Check Payment Processing
- Order Accuracy
- High-Volume Dining
- Stocking and Replenishing
- Menu Memorization
- Dining Area Maintenance
- Price Memorization
- Dining Customer Service
Timeline
Server/Bartender
Oak And Ember
02.2022 - 08.2023
Server
Outback Steakhouse
01.2021 - 03.2022
Server
Chilis's Bar And Grill
08.2019 - 05.2021
High School Diploma -
Indian River State College
Similar Profiles
Max SperryMax Sperry
Expiditor at Oak to EmberExpiditor at Oak to Ember
Kamalaraja MoganrajKamalaraja Moganraj
Assistant Electrical Engineer at Ember Group Pvt LtdAssistant Electrical Engineer at Ember Group Pvt Ltd
Trevor CraunTrevor Craun
Asst. Talent Buyer & Operational Lead at LX Group & Ember Music HallAsst. Talent Buyer & Operational Lead at LX Group & Ember Music Hall