Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Taylor

Snellville,GA

Summary

Professional with solid background in client coordination. Equipped with strong skills in communication, problem-solving, and time management. Known for fostering collaboration, adapting to changing needs, and consistently delivering results. Reliable team player with knack for building and maintaining client relationships.

Overview

3
3
years of professional experience

Work History

Client Coordinator

Ideal Image
07.2024 - Current
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Conducted regular reviews of ongoing projects, updating clients on progress and making adjustments as needed.
  • Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
  • Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Upheld strict confidentiality of client information, adhering to HIPAA guidelines when handling sensitive data.
  • Ensured compliance with all safety protocols and regulations within the spa facility, maintaining a safe environment for both clients and staff members.
  • Participated in regular training sessions to stay updated on industry trends and best practices, enhancing overall service quality.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Ensured confidentiality of sensitive information by adhering to strict document management protocols.

Assistant Manager

Hand and Stone Massage and Facial Spa
12.2023 - 12.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Informed clients of new services as they were added to our service menu.
  • Asked detailed questions when booking appointments to pair clients with the best provider.
  • Recommended upgrades to requested services based on client concerns to enhance their experience.

Front of House Manager

Relive Health
12.2023 - 07.2024
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Reduced wait times for patients by implementing efficient check-in and check-out procedures.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Established long-term relationships with clients by consistently delivering exceptional service.
  • Served as a primary point of contact for clients, managing expectations and ensuring streamlined communication throughout project lifecycles.
  • Contributed to the development of company-wide best practices for client coordination, resulting in increased efficiency and better overall service delivery.
  • Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
  • Consistently met or exceeded set targets for customer retention rates through proactive relationship-building efforts.
  • Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
  • Stayed up-to-date on various treatments to insure all client questions and concerns could be addressed.

Assistant Store Manager

Heirloom Bakery
03.2022 - 12.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

East Coweta High School
Sharpsburg, GA
05-2018

Skills

  • Detail-oriented mindset
  • Strong organization
  • Time management expertise
  • Exceptional communication
  • Salesforce proficiency
  • CRM software
  • Attention to detail
  • Multitasking Abilities
  • Active listening
  • Effective communication

Timeline

Client Coordinator

Ideal Image
07.2024 - Current

Assistant Manager

Hand and Stone Massage and Facial Spa
12.2023 - 12.2024

Front of House Manager

Relive Health
12.2023 - 07.2024

Assistant Store Manager

Heirloom Bakery
03.2022 - 12.2023

High School Diploma -

East Coweta High School

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Madison Taylor