Madison J Taylor
Cherry Hill,New Jersey
Summary
Dynamic Support Coordinator at A Simple Leap Support Services with proven client advocacy and case management skills. Expert in data entry management. I have developed individualized service plans that significantly improved clients' outcomes. Additionally, I excel at multitasking, effectively managing my caseloads while ensuring compliance with state regulations, and fostering strong relationships with those I serve.
Overview
7
7
years of professional experience
Work History
Support Coordinator
A Simple Leap Support Services
Mount Laurel, NJ
02.2024 - Current
- Completed assessments of client needs and preferences.
- Created individualized service plans for those with disabilities that addressed each client's unique needs and goals.
- Ensured compliance with DDD, and all state laws and regulations governing human services delivery systems.
- Conducted home visits to ensure the safety of clients in their environment.
- Gathered, entered and updated data to maintain departmental records and databases.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Monitored the progress of clients' goals and objectives.
- Managed confidential employee and company documents, ensuring they are securely stored and handled.
- Developed and maintained relationships with external service providers.
- Handled sensitive information with discretion, maintaining confidentiality and compliance with relevant laws and policies.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Worked with finance department to file receipts and reimbursements.
- Managed caseloads of up to 10 individuals at any given time.
- Conducted IDT meetings as needed.
- Updated case notes on a daily basis using an electronic database system.
- Provided ongoing support to families and clients throughout the process of obtaining or maintaining services.
- Made copies and handled all incoming and outgoing correspondence.
- Served as the first point of contact for incoming calls, providing excellent customer service, and directing inquiries appropriately.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Served as a liaison between families, DSPs, and service providers.
- Participated in staff meetings and training related to job duties and expectations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Content Writer & Research Marketing
Titanium Success
, CA
06.2022 - 04.2023
- Wrote high quality SEO content based around keyword gaps and priorities identified by editor.
- Provided timely information and work output to supervisors and team members.
- Managed multiple content projects simultaneously, adhering to strict deadlines.
- Researched industry trends and topics to create relevant, informative content.
- Analyzed competitor content and strategies to identify opportunities for improvement.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
- Completed time-sensitive writing assigned on short notice and consistently met deadlines.
- Utilized content management systems to publish and update web content efficiently.
- Revised written output to satisfy needs of clients, directors or publishers.
- Participated in content brainstorming sessions to generate innovative ideas.
- Performed in-depth research into topics to write clear and accurate copy.
- Validated accuracy of information, data and references in written content.
- Used targeted keywords to optimize web pages for maximum visibility.
- Collaborated with marketing team to create compelling copy for email campaigns, increasing open rates and engagement.
Journalist / Blogger
Online Blog
01.2018 - 03.2020
- Launched South Jersey Fashion Havens, a blog publishing unbiased, factual, easy-to-read articles of interest to residents and visitors to Southern New Jersey, and a personal blog with content discussing concerns such as local government affairs, global warming, taxes, farming, as well as fashion and entertainment.
- Prepared in-depth questions used to interview and blog about entertainers, politicians, and local influencers.
- Interviewed and profiled Grammy-nominated and award-winning lyricist, talent manager Mary Brown.
- Multi-media interview with Brandi Harrell, an esteemed beauty influencer who has appeared on The Real Housewives of Atlanta.
- Q&A with former actress on Gossip Girl, Benita Robledo.
- Explored the economic impact of poverty and crime on peach farmers in Cumberland County.
- Researched and reported the impending weather threats to the well-known casino paradise, Atlantic City.
Education
Double Bachelor's Degree - Law & Justice, Journalism
ROWAN UNIVERSITY
Glassboro, NJ01.2021
Skills
- Multitasking Abilities
- Data Entry Management
- Client advocacy
- Case management
- Conflict resolution
- Effective content writing
- Proficient in Microsoft Excel and Word
- Efficient in collecting documentation
Multimedia Skills
- InDesign
- Photoshop
- MS Office
- Photography
- MS Excel
References
References available upon request.
Timeline
Support Coordinator
A Simple Leap Support Services
02.2024 - Current
Content Writer & Research Marketing
Titanium Success
06.2022 - 04.2023
Journalist / Blogger
Online Blog
01.2018 - 03.2020
Double Bachelor's Degree - Law & Justice, Journalism
ROWAN UNIVERSITY
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