MADISON TEDDER
Allen,TX
Summary
Experienced and dependable office management and insurance professional brings many years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager / Account Manager
State Farm
Plano, TX
04.2023 - Current
- Managed all policy servicing and client retention for auto, home, commercial, life, and health policies
- Accurately and consistently underwriting policies.
- Training Agent Team Members on systems and sales processes.
- Running reports on Agency numbers and goals.
- Evaluated insurance applications and underwrote policies to assess risk and determine appropriate premiums
- Accurately underwriting policies to insure applications are being issued as quoted
- Effectively communicated complex insurance concepts to clients, ensuring they understood their policies
- Consistently met or exceeded monthly and quarterly sales targets, earning recognition as a top-performing agent
- Utilized CRM software to track leads, manage client information, and schedule follow-up appointments
- Developed and delivered presentations to educate clients on the importance of various insurance coverages
- Offered risk management advice to clients to help them mitigate potential losses and protect their assets
- Managed a diverse portfolio of insurance products, including auto, home, commercial, life, and health insurance
- Managed a high-volume workload while maintaining attention to detail and accuracy in policy documentation
Office Manager Part Time
Lone Star Ballroom
McKinney, TX
08.2022 - 07.2023
- Managed scheduling for multiple dance instructors
- Created Social Media Graphics and content, including reels and promoted posts
- Analayzed SEO performance
- Worked with Acuity scheduling software
- Multiple styles of ballroom dancing
- Planned and hosted ballroom dance showcases and regular studio parties
- Created the weekly class schedules for group classes, dance parties, and studio outings
Executive Administrative Assistant
Old Republic Title
Frisco, TX
08.2022 - 03.2023
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Coordinated logistics for board meetings, including preparing agendas, taking minutes, and distributing meeting materials
- Maintained electronic filing system for easy retrieval of important documents
- Organized company events such as conferences, seminars, and team-building activities
- Managed expense reports for executives by accurately tracking expenses and reconciling receipts
- Planned corporate events such as conferences, sales meetings, and team-building activities
- Created detailed itineraries for executive trips ensuring all aspects were carefully planned
- Managed multiple calendars effectively, scheduling appointments, meetings, and conference calls while avoiding conflicts
- Coordinated logistics for executive meetings including room setup, equipment arrangements, and catering services
- Managed office supplies inventory, reordering items as needed to ensure smooth operations
- Provided administrative support during board meetings, including preparing meeting agendas, distributing materials, and recording minutes
- This position was a wonderful experience but I was unfortunately laid off due to the company dissolving my position
Agent Assistant / Account Manager
Integrity Personal Insurance
McKinney, TX
07.2020 - 08.2022
- Sole Account Manager for a book of business of over 1,500 clients, with over 3,000 policies, totally around $3 million in premium
- Re-Shopped policy renewals to retain clients
- Cross-sold to grow book of business during reshop transactions
- Provided regular updates on account performance and market trends to senior management
- Served as the main point of contact for all client inquiries and issue resolution
- Closely monitored competitors' activities and industry trends to identify potential threats or opportunities for growth
- Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections
- Reviewed policy applications and assessed risk factors to determine coverage eligibility
- Maintained accurate records of policy changes, endorsements, cancellations, or renewals
- Resolved billing discrepancies or payment issues by coordinating with accounting department and clients
- Developed and maintained strong relationships with clients, providing personalized insurance solutions tailored to their specific needs
Account Manager
State Farm
Fort Worth, TX
03.2016 - 07.2020
- Analyzed client insurance needs and recommended tailored policies to provide optimal coverage
- Effectively communicated complex insurance concepts to clients, ensuring they understood their policies
- Collaborated with underwriters and claims adjusters to expedite claims processing and resolve client issues
- Participated in training and professional development programs to enhance product knowledge and sales skills
- Utilized CRM software to track leads, manage client information, and schedule follow-up appointments
- Assisted clients in filing insurance claims and provided guidance throughout the claims process
- Conducted annual policy reviews with clients to assess their evolving insurance needs and make adjustments
Delivery Driver / Crew Member
Marco's Pizza
Fort Worth, TX
06.2014 - 08.2015
- Delivered pizzas to customers in a timely and efficient manner, ensuring customer satisfaction
- Maintained accurate records of deliveries and collected payments from customers
- Followed all traffic laws and safety regulations while driving to ensure the safety of self and others on the road
- Managed cash transactions with accuracy, balancing cash at the end of each shift
- Provided excellent customer service by greeting customers with a friendly attitude and addressing any concerns or issues they may have had
- Navigated through various routes using GPS systems to optimize delivery time
- Handled multiple orders simultaneously, prioritizing deliveries based on distance and order time
Education
High School Diploma -
Fossil Ridge High School
Keller, TX05.2015
Skills
- Office Management
- Insurance Underwriting
- Policy servicing and product knowledge for multiple insurance carriers
- Salesforce
- Risk Management
- Business Development
- CRM Software
- Employee Training
- Office administration
- Cross-selling tactics
- Scheduling and calendar management
- Search engine optimization experience
- Social media strategy
- Social media and promotions
Certification
- Life & Health Insurance License
- Property & Casualty License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager / Account Manager
State Farm
04.2023 - Current
Office Manager Part Time
Lone Star Ballroom
08.2022 - 07.2023
Executive Administrative Assistant
Old Republic Title
08.2022 - 03.2023
Agent Assistant / Account Manager
Integrity Personal Insurance
07.2020 - 08.2022
Account Manager
State Farm
03.2016 - 07.2020
Delivery Driver / Crew Member
Marco's Pizza
06.2014 - 08.2015
High School Diploma -
Fossil Ridge High School
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