Madison Thelwell
Delray Beach,FL
Summary
Motivated professional with 6 years of experience in Customer Service and Human Resources. Specializes in onboarding processes, employee orientation, and HRIS technology. Seeking a role to leverage HR skills for enhancing performance, profitability, and employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resource Administrator
People First Inc.
Plantation
05.2023 - 03.2024
- Managed HR operations for over 120 companies, handling benefits, payroll, and compliance
- Assisted with employee onboarding, including documentation and background checks
- Conducted benefits reconciliations to ensure data accuracy.
Customer Service Manager/HR Specialist
MyPhoto
Delray Beach
01.2018 - 04.2023
- Implemented the '100% Quality Guarantee Policy' and led performance reporting within the department
- Trained customer service staff on operational procedures and systems
- Oversaw training materials and managed customer orders and refunds using various payment platforms.
Sales Associate & Receptionist
Massage Envy
Boca Raton
08.2014 - 01.2018
- Promoted customer loyalty and managed daily operations and administrative tasks
- Supported therapists and upper management with scheduling and member services
- Handled billing reminders and facilitated new member onboarding.
Education
Bachelor’s in Science - Psychology
Florida Atlantic University
05.2018
Skills
- Human Resource Management
- Compensation and Benefits
- ADP Software
- Hootsuite Certification
- Adobe Creative Suite (Photoshop, InDesign)
- Exceptional Customer Service
- Strong Interpersonal Skills
- Administrative Duties
- Policy Creation
Certification
- Florida Atlantic University, 11/2023, Certification of HR Compensation & Benefits
- Florida Atlantic University, 5/2023, Certification of Human Resource Management
Timeline
Human Resource Administrator
People First Inc.
05.2023 - 03.2024
Customer Service Manager/HR Specialist
MyPhoto
01.2018 - 04.2023
Sales Associate & Receptionist
Massage Envy
08.2014 - 01.2018
Bachelor’s in Science - Psychology
Florida Atlantic University