Summary
Work History
Education
Skills
Timeline
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Madison Thomas

Huntsville,AL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Customer Service Representative

U-HAUL MOVING AND STORAGE OF Mobile
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with proper and legal loading of materials for transport as designated by dispatch center.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Associate

Walmart
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Door Salesman

Google Fiber
  • Listened to customers to understand needs and put together optimal solutions.
  • Assessed customer needs through detailed questioning and presented products to fill those requirements.
  • Finalized paperwork for sales and service policies to lock in new customers.
  • Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
  • Taught and trained new sales personnel on customer service and sales techniques.
  • Convinced clients to purchase products or services by following persuasive script.
  • Explained products and prices to customers, demonstrating use of products.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Contacted satisfied customers to offer additional services.
  • Contacted customers by phone and mail to offer merchandise or service.
  • Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
  • Studied geographic areas to identify potential buyers and increase door-to-door sales.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Boosted customer satisfaction by providing personalized door solution recommendations and exceptional service.

Education

Bachelor of Science - Computer And Information Sciences

Alabama A & M University
Normal, AL
05.2025

High School Diploma -

Baker High School
Mobile, AL
05.2019

Skills

  • Customer Consulting
  • Problem Resolution
  • Office Equipment Proficiency
  • Researching
  • In-Store Support
  • Data Entry
  • Account Updating
  • Active Listening
  • Service Upselling
  • Promotional Support
  • Adaptive Team Player
  • Upselling and Cross-Selling
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Proofreading
  • Customer Service
  • Critical Thinking
  • Account updating
  • Paperwork Processing
  • Scheduling
  • Payment Processing
  • Sales closing
  • Sales expertise

Timeline

Customer Service Representative

U-HAUL MOVING AND STORAGE OF Mobile

Customer Service Associate

Walmart

Door Salesman

Google Fiber

Bachelor of Science - Computer And Information Sciences

Alabama A & M University

High School Diploma -

Baker High School

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Madison Thomas