Madison Thomas
Seattle,WA
Summary
Accomplished professional with a proven track record at Alaska Airlines, adept in customer service and first aid, showcasing strong work ethic and leadership qualities. Excelled in enhancing passenger satisfaction and safety, significantly contributing to brand reputation through exceptional service and reliability. Demonstrated adaptability and professionalism in high-stress situations, ensuring operational excellence. Accomplished Flight Attendant offering over [Number] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Alaska Airlines
05.2019 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Customer Service Representative
Premier Alaska Tours
04.2015 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Administrator
Signature Land Services
04.2018 - 05.2019
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
Education
Bachelor of Arts - Marketing And Management
University of Alaska
Anchorage, AK05.2021
Skills
Customer Service
Strong Work Ethic
First Aid
Reliability and punctuality
Professional Appearance
Leadership Qualities
Timeline
Flight Attendant
Alaska Airlines
05.2019 - Current
Assistant Administrator
Signature Land Services
04.2018 - 05.2019
Customer Service Representative
Premier Alaska Tours
04.2015 - 09.2019
Bachelor of Arts - Marketing And Management
University of Alaska
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