Madison Thomas
Stewartsville,NJ
Summary
Dynamic and adaptable professional with a background at Top Notch Equestrian Center, showcasing strong problem-solving and customer service skills. Excelled in fast-paced environments, significantly enhancing guest satisfaction and team productivity. Proficient in computer applications and known for exceptional organizational abilities. Demonstrates a collaborative spirit and a commitment to excellence in every task.
Overview
3
3
years of professional experience
Work History
Student Worker
Top Notch Equestrian Center
06.2022 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Hostess
Uniontown Bar & Grill
03.2024 - 12.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Phillipsburg High School
Phillipsburg, NJSkills
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Organized and efficient
- Team collaboration
- Flexible schedule
- Computer skills
- Customer service
- Scheduling
Timeline
Hostess
Uniontown Bar & Grill
03.2024 - 12.2024
Student Worker
Top Notch Equestrian Center
06.2022 - Current
Phillipsburg High School
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