Madison Thomas

Happily and efficiently implemented and maintained company protocols to facilitate smooth daily activities.

I was able to resolve customer inquiries in a timely manner while maintaining positive relationships with clients, as well demonstrating strong problem-solving skills, resolving issues efficiently and effectively both in person as well as over the phone and via email. I worked effectively in team environments to make the workplace more productive and created a positive work environment for all. Always a team player, I took over roles and jobs while working here and was given positive feedback on a weekly basis by managers, fellow coworkers, and customers.

Originally my position with the company started as receptionist, and through dedication and hard work, I was able to work my way up to Operations Manager. Learning how to do the accounting as well as payroll for the entire company, while the company was rapidly growing and fast paced.

I directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Oversaw financial management, budget management, accounting and payroll activities.

Placed orders for items essential for fraud prevention and loan approval including credit report updates, title work, appraisals, final inspections, hazard insurance, flood certifications, tax transcripts, and verifications, and more

Provided amazing customer service to borrowers and always made sure to do what was needed to make sure both the loan officer, coworkers, and the customers were happy and satisfied

Collected all necessary information and processed every loan file from pre-approval to final closure.