Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madison Thomas

Portland,OR

Summary

Dynamic Emergency Medical Dispatcher at American Medical Response (AMR). Adept at strategic decision-making and real-time problem-solving in high-pressure situations. Proven ability to foster effective multi-agency communication and maintain compliance with safety regulations. Successfully managed critical incident responses, ensuring public safety, and operational efficiency with optimal communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Emergency Medical Dispatcher

American Medical Response, AMR
Portland, OR
07.2023 - Current
  • Documented incident details accurately in real-time during emergency situations.
  • Collaborated with BOEC and WCCCA to ensure an optimal response.
  • Monitored radio transmissions between field staff to ensure public and personnel safety.
  • Maintained up-to-date knowledge of local geography and critical facilities for dispatch accuracy.
  • Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
  • Deployed emergency messaging during high-stakes situations to gather all necessary personnel and equipment.

Dispatcher

Cintas Fire Protection
Vancouver, Washington
12.2022 - 07.2023
  • Managed scheduling of service technicians for timely customer support.
  • Communicated effectively with customers regarding service inquiries and updates.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Ensured compliance with NFPA safety regulations and company policies.
  • Worked closely with the public to ensure a high quality experience and code compliance for their businesses.

Food Truck Manager

Fried Egg I'm In Love
Portland, Oregon
01.2020 - 12.2022
  • Worked to open a new location while establishing protocols for efficiency, quality control, and training.
  • Conducted interviews and led staff to feel empowered and prepared to perform a high quality of work.
  • Managed all ordering systems and menu development, including the building of the truck.
  • Developed a contingency plan for the response to COVID-19, and kept the business running successfully through the pandemic.

Education

Bachelor of Science - Fire Science And Emergency Management

Purdue University Global
West Lafayette, IN
12-2025

High School Diploma -

Rampart High School
Colorado Springs, CO

Certifications: 100,120,1300,200, 235,271,700,800

FEMA

IS 300 Scheduled for February 2026

FEMA

Emergency Medical Dispatcher Certification

Oregon Department of Safety Standards And Training
Oregon

Skills

  • Strategic decision-making in emergencies
  • Real-time problem-solving
  • Effective multi-agency communication
  • Policy and protocol education
  • Positive workplace relationships

Certification

  • Critical Incident Stress Management (CISM) Certification
  • Acute Stress Adaptive Protocol (ASAP) Certification
  • QPR Suicide Triage Training Certification
  • Peer Support Team member
  • CJIS Certification
  • NW Oregon Health Preparedness Organization Attendee

References

References available upon request.

Timeline

Emergency Medical Dispatcher

American Medical Response, AMR
07.2023 - Current

Dispatcher

Cintas Fire Protection
12.2022 - 07.2023

Food Truck Manager

Fried Egg I'm In Love
01.2020 - 12.2022

Bachelor of Science - Fire Science And Emergency Management

Purdue University Global

High School Diploma -

Rampart High School

Certifications: 100,120,1300,200, 235,271,700,800

FEMA

IS 300 Scheduled for February 2026

FEMA

Emergency Medical Dispatcher Certification

Oregon Department of Safety Standards And Training

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