Summary
Overview
Work History
Education
Awards
Timeline
Generic

Madison Thompson

Talbott,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Lead Supervisor

Starbucks
09.2022 - 10.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Held monthly financial review with department managers and supervisors.
  • Toured operating departments daily and made adjustments via department heads.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Developed and implemented new processes and procedures to streamline operations.
  • Analyzed sales figures and identified areas for improvement.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Nursing Assistant

Freedom Living Center
10.2020 - 01.2021
  • In a medical facility, I worked as a Nursing Aide, providing healthcare and support to patients
  • My main responsibilities included providing basic physical assistance to patients, feeding them according to their dietary requirements, and keeping track of their vital signs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Extension Program Coordinator, 4-H Youth

National 4-H Council
01.2018 - 01.2021
  • Smokey Mountain Children's Home Educator and Activities Director
  • Teacher At EDGE School of Leadership
  • Boys & Girls Club Health and Safety Guest Educator
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
  • Increased student involvement in program offerings through strategic redesign of program processes and methods.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Collaborated with other educators to develop strong curricula, instructional methods and policies.
  • Gave instruction on agricultural processes, pest management and food safety.

Sales Associate/Cashier

Tractor Supply Company
06.2020 - 10.2020
  • Operated a cash register/computer following cash handling procedures as established by Tractor Supply Company
  • Worked Recovery of merchandise
  • Participated in mandatory freight process
  • Complete Plan-o-gram procedures (merchandising, sets, and resets)
  • Assembled merchandise perform janitorial duties
  • Executed price changes/markdowns
  • Operated Forklift
  • Operated Cardboard Baler
  • Assisted customers with loading purchases
  • Completed all documentation associated with any of the above job duties
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Kroger Cashier

Kroger
07.2018 - 04.2019
  • My job entailed bagging groceries, collecting carts, picking up trash, sweeping, cleaning bathrooms, working misplace, stocking shelves, helping people take groceries to their car, and checking prices.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional products and services to customers, increasing revenue.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Bachelor of Science - Biology

Carson Newman University
Jefferson City, United States
05.2025

Associate's - Medicine

Walters State Community College
Sevierville, TN
02.2024

High school diploma -

Gary Hardin Academy
Seymour, TN
01.2021

Dual Enrolled - Criminal Justice

ETSU
Johnson City, TN
12.2019

Awards

  • State 4-H Citizenship Portfolio/Scholarship Winner (2021)
  • 2nd Place Winner 9th Grade Public Speaking, County Speech Contest (2017)
  • 2nd Place Winner 10th Grade Public Speaking, County Speech Contest (2018)
  • Teacher of the Month at EDGE School (2019)
  • Regional High Score Tennessee History Bowl, Eastern Region (2018)
  • State 3rd Place Winner Tennessee History Bowl, Tennessee 4-H Congress (2018)
  • State 5th Place Winner, Wildlife Judging Team (2018)
  • High Individual 4th Place, Eastern Region Wildlife Judging (2019)
  • High Individual 8th Place, State Wildlife Judging (2019)
  • State 5th Place Winner, Wildlife Judging team (2019)
  • Superior Rating, National Federation of Music Clubs Festival (2019)
  • State Finalist in Entomology Portfolio Project (2018)
  • State Finalist in Entomology Portfolio Project (2019)
  • TN 4-H Performing Arts Troupe Member (2019-2020)

Timeline

Shift Lead Supervisor

Starbucks
09.2022 - 10.2023

Nursing Assistant

Freedom Living Center
10.2020 - 01.2021

Sales Associate/Cashier

Tractor Supply Company
06.2020 - 10.2020

Kroger Cashier

Kroger
07.2018 - 04.2019

Extension Program Coordinator, 4-H Youth

National 4-H Council
01.2018 - 01.2021

Bachelor of Science - Biology

Carson Newman University

Associate's - Medicine

Walters State Community College

High school diploma -

Gary Hardin Academy

Dual Enrolled - Criminal Justice

ETSU

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