Summary
Overview
Work History
Education
Skills
Certification
Assessments
References
Timeline
Generic

Madison Thorpe

Baldwin,MD

Summary

Accomplished customer service professional with 6 years of experience in various roles, including education and hospitality. Proven skills in providing exceptional customer service, managing multiple tasks, and ensuring high-quality work. Proficient in cleaning, food preparation, and retail sales. Possesses certifications in house cleaning and pet first aid. Seeking a customer service role that utilizes my diverse skillset.

Authorized to work in the US for any employer.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Floater Teacher

The Learning Experience
Bel Air, MD
02.2024 - Current
  • Provided support to multiple classrooms as a floater teacher, ensuring continuity of instruction and maintaining a positive learning environment
  • Promoted student engagement by incorporating interactive teaching methods such as hands-on experiments, games, or technology-based activities
  • Ensured compliance with school policies regarding safety procedures during emergency drills or critical incidents
  • Established positive relationships with students' parents/guardians through effective communication about their child's progress and any concerns that arose

Cornerstone Cleaning-Harford, Cecil
Baltimore County
02.2022 - 02.2024
  • Implement and adhere to safety guidelines and protocols to ensure the well-being of clients and their pets, and employees in both residential and commercial settings
  • Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
  • Maintained high standards of cleanliness and attention to detail in all areas of the home, including bedrooms, bathrooms, kitchens, and living spaces
  • Communicated with clients to understand their specific cleaning needs and preferences for a personalized service experience
  • Assisted in training new team members on proper cleaning techniques, safety procedures, and company policies
  • Efficiently managed time between multiple jobs throughout the day without compromising quality standards

Z Vault
Bel Air, MD
10.2019 - 01.2022
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
  • Trained employees on proper food handling techniques in compliance with food safety regulations
  • Managed social media accounts (Facebook/Instagram) promoting daily specials/events resulting in an increase in online engagement

Wockenfuss Candies
Bel Air, MD
08.2018 - 10.2019
  • Provided exceptional customer service by offering product recommendations based on individual preferences
  • Maintained a clean and organized counter area, ensuring that products are properly displayed and stocked at all times
  • Processed cash transactions accurately using point-of-sale (POS) system, handling cash payments and providing change to customers
  • Resolved customer complaints or issues promptly and professionally, ensuring customer satisfaction is maintained at all times

Education

High School Diploma -

Bel Air High School
Bel Air, MD
05.2020

Skills

  • Cash Handling
  • Retail Sales
  • POS System Operation
  • Shift Management
  • Barista/Barista Training
  • Customer Service
  • Product Upselling
  • Social Media Management
  • Supply Ordering
  • Food Preparation
  • Home Care
  • Commercial Cleaning
  • Residential Cleaning
  • Housekeeping
  • Attention to Detail
  • Teaching/Floating
  • Activity Management
  • Classroom Organization
  • Positive Reinforcement
  • Reporting and Documenting
  • Opening and Closing Procedures
  • Efficient under pressure

Certification

  • ISSA/ARCSI Professional House Cleaning Certification February 2023 to Present
  • American Red Cross Online Cat and Dog First Aid Certification February 2024 to February 2026

Assessments

  • Work style: Reliability — Proficient February 2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Early childhood development — Proficient February 2024 Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
  • Work motivation — Proficient February 2024 Level of motivation and discipline applied toward work Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

References

References available upon request.

Timeline

Floater Teacher

The Learning Experience
02.2024 - Current

Cornerstone Cleaning-Harford, Cecil
02.2022 - 02.2024

Z Vault
10.2019 - 01.2022

Wockenfuss Candies
08.2018 - 10.2019

High School Diploma -

Bel Air High School

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Madison Thorpe