Madison Tilghman
Aberdeen,MD
Summary
Dynamic and self-motivated professional with a proven track record at Wayfair, excelling in inventory management and operational efficiency. Recognized for exceptional customer service and strong communication skills, consistently enhancing team performance and achieving high standards in quality control. Adaptable and quick learner, committed to delivering results in fast-paced environments. Very organized, result and knowledge driven.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Wayfair
Aberdeen, MD
07.2025 - Current
- Operated pallet jacks to efficiently transport goods within warehouse environment.
- Managed inventory levels through regular audits and system updates.
- Coordinated with team members to streamline order fulfillment processes.
- Trained new employees on safety protocols and operational procedures.
- Inspect and thoroughly process returned items.
- Use Tangerine and WMS Systems to assist in processing.
- Implemented improvements in packing methods to enhance efficiency.
- Monitored quality control standards to ensure accurate product handling.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with supervisors to address workflow challenges effectively.
- Consistently lifted materials weighing as much as 70-100 pounds.
Carryout/Cashier
The Olive Tree
Aberdeen, MD
07.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Handled cash and card management tasks, including balancing cash drawer at shift end or dividing card payments and keeping card slips in order.
- Created promotions, sales and gift cards for/ to guests.
- Package to-go food and deliver to guests curbside or for occasion.
- Take phone inquiries about large to small orders and have finished in timely manner.
- Prepare food such as soups or salads for guests.
Server
Clyde's Restaurant
Alexandria, VA
08.2022 - 01.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Coordinated dining room setup and maintenance to ensure a welcoming atmosphere for patrons.
- Assisted in training new staff on menu offerings and service protocols to enhance team efficiency.
- Managed order accuracy through meticulous attention to detail during the order-taking process.
Rita's Italian Ice
Rita's Ice
Aberdeen, MD
05.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Memorize Recipes, ensuring accurate portion sizes and presentation.
- Provided excellent customer service by greeting customers with a friendly demeanor and answering any questions guests may have had.
- Maintained cleanliness of the ice shop by regularly wiping down counters, tables, and equipment.
- Assisted in inventory management by monitoring stock levels of ice and custard flavors, toppings, and supplies.
- Adhered strictly to health code regulations regarding food safety practices during preparation.
- Developed strong relationships with regular customers through personalized interactions.
Cashier
ShopRite
Belcamp, MD
08.2019 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and minimizing discrepancies.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Participated in store-wide training sessions on product knowledge, sales techniques, and customer service best practices.
- Bagged customer purchases in a timely manner.
Education
No Degree - Chemistry
Notre Dame of Maryland University
Baltimore, MDCertificate of Technical Studies - IT Network Security
COMPTIA
Online03-2025
High School Diploma -
Aberdeen High School
Aberdeen, MD05-2021
Skills
- Self-motivated and disciplined
- Cleaning and organizing
- Reliable, Flexible, Adaptable
- Inquisitive, result-driven
- Very quick learner
- Customer service, hospitable and friendly
- Above and beyond communication skills
Timeline
Warehouse Worker
Wayfair
07.2025 - Current
Carryout/Cashier
The Olive Tree
07.2023 - 06.2024
Server
Clyde's Restaurant
08.2022 - 01.2023
Rita's Italian Ice
Rita's Ice
05.2021 - 07.2021
Cashier
ShopRite
08.2019 - 01.2021
No Degree - Chemistry
Notre Dame of Maryland University
Certificate of Technical Studies - IT Network Security
COMPTIA
High School Diploma -
Aberdeen High School