Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madison T. Lucas

Langhorne,PA

Summary

Empathetic and detail-oriented HR professional with 2 years of experience supporting employee relations, onboarding, and administrative processes. Passionate about fostering inclusive work environments and streamlining operations to support team success. Skilled in managing sensitive data, multitasking under pressure, and building trust across all levels of the organization.

Overview

7
7
years of professional experience

Work History

HR Coordinator / Talent Acquisition Assistant

BradyPLUS
03.2024 - Current
  • Supported onboarding for 100+ new hires annually, ensuring compliance and seamless employee experience
  • Maintained personnel records and updated data in HRIS systems (BambooHR, ADP Workforce Now)
  • Coordinated interviews, prepared offer letters, and scheduled pre-employment screenings
  • Assisted with payroll processes and benefits administration during open enrollment
  • Provided support to HR Director by managing calendars, organizing virtual training, and compiling HR reports
  • Researched HR policy updates and drafted internal memos
  • Helped launch a company-wide DEI survey initiative and presented results to leadership

Customer Service Representative

BradyPLUS
09.2023 - 03.2024
  • Manage high-volume customer interactions and resolve inquiries with professionalism.
  • Coordinate with internal teams to troubleshoot issues and ensure client satisfaction.
  • Place orders, provide quotes, and forward leads to Sales—demonstrating attention to detail and CRM proficiency.
  • Organize team-building events and maintain strong interpersonal relationships across departments.
  • Follow up with vendors and drivers regarding shipping logistics and delivery timelines.

Medical Assistant

AMS Cardiology
03.2022 - 06.2023
  • Maintained accurate patient records and reconciled medication lists—skills transferable to HR documentation.
  • Scheduled and coordinated stress tests and training sessions, supporting operational flow.
  • Provided empathetic care and clear communication to patients, reflecting strong interpersonal skills.

Customer Service Representative Intern / Office Warehouse Clerk

Penn Jersey Paper, Inc
02.2019 - 02.2022
  • Entered and adjusted orders, processed billing and credits, and maintained detailed logs—mirroring HR record-keeping.
  • Scheduled deliveries and coordinated logistics with time sensitivity, showcasing organizational skills.
  • Handled administrative tasks including filing, copying, mail duties, and vacation coverage for office staff.
  • Supported internal communication between departments and served as a liaison for drivers and customers.

Education

A.A. Associates of Arts - Health Science

BCCC
Newtown, PA
01.2019

Skills

  • HRIS management
  • Employee onboarding
  • Employee record management
  • Candidate interview management
  • Exercising discretion
  • Payroll Support
  • Appointment coordination
  • Skilled in resolving conflicts
  • ADP
  • MS Office / Google Workspace
  • Collaborative relationship building
  • Employee and client communication
  • Scheduling and coordination
  • Record maintenance and documentation
  • CRM and EMR systems (ECW, Midmark)
  • Team collaboration
  • Problem-solving and multitasking
  • Skilled in data management using Microsoft Office and HRIS

Timeline

HR Coordinator / Talent Acquisition Assistant

BradyPLUS
03.2024 - Current

Customer Service Representative

BradyPLUS
09.2023 - 03.2024

Medical Assistant

AMS Cardiology
03.2022 - 06.2023

Customer Service Representative Intern / Office Warehouse Clerk

Penn Jersey Paper, Inc
02.2019 - 02.2022

A.A. Associates of Arts - Health Science

BCCC

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