Madison Tomanek
Omaha,NE
Summary
Shift Manager with 7+ years of experience working directly for Dairy Queen. Expertise in performance management, succession planning, and process improvement. Possesses impeccable written and verbal communication and excellent interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
DAIRY QUEEN
05.2017 - Current
- Demonstrates knowledge of store products and services and uses this knowledge to build sales and enhance the level of customer service provided
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Motivate and supervise Associates engaged in sales, inventory taking or in performing service for customers
- Enforce safety, health, and security rules
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interactive Attendant
KIDS CLUB
06.2019 - 08.2019
- Organizing activities for kids
- Monitor the entryway and exits and manage the sign in and sign out sheets
- Providing a safe and fun environment to all the children in the kid's club area
- Meeting the needs of the children and their parents
- Providing excellent customer service at all times
- Maintain a clean kid's club area
- Work professionally and effectively with all other employees
Cashier
FIREHOUSE SUBS
08.2018 - 11.2018
- Making accurate change quickly and efficiently for restaurant guests
- Serving our guests in a timely manner
- Enforce safety, health, and security rules
- Uphold our company's Customer First commitment
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
Education
Bachelor of Science - Forensic Psychology
University of Nebraska At Omaha
Omaha, NE12-2024
High School Diploma -
PAPILLION LAVISTA HIGH SCHOOL
Papillion, NE05.2020
Skills
- Punctual
- Problem-Solving
- Compensation
- Management
- Communication
- Training and mentoring
- Friendly and positive
- Shift scheduling
- Recruitment and hiring
- Goals and performance
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- ServSafe Food Handler's Certification (2023)
Timeline
Interactive Attendant
KIDS CLUB
06.2019 - 08.2019
Cashier
FIREHOUSE SUBS
08.2018 - 11.2018
Store Manager
DAIRY QUEEN
05.2017 - Current
High School Diploma -
PAPILLION LAVISTA HIGH SCHOOL
Bachelor of Science - Forensic Psychology
University of Nebraska At Omaha
Similar Profiles
Jacob VickeryJacob Vickery
Restaurant Manager at Dairy Queen Grill & ChillRestaurant Manager at Dairy Queen Grill & Chill
Kylie ChangKylie Chang
Lead Cake Decorator at Dairy QueenLead Cake Decorator at Dairy Queen
Kealy MerrittKealy Merritt
Dairy Queen Crew Member at Dairy QueenDairy Queen Crew Member at Dairy Queen
Teagan GulleyTeagan Gulley
Crew Member at Dairy QueenCrew Member at Dairy Queen
Jordan JonesJordan Jones
Customer Experience Representative at Signature PerformanceCustomer Experience Representative at Signature Performance