Madison Torres
Cincinnati,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Machine Operator
Cremer North America LP
Cincinnati, OH
03.2022 - 03.2024
- Operating multiple packaging machines
- Ensuring cleanliness of work area
- Following 5S standards in the workplace
- Maintaining an accurate and detailed log of machine downtime
- Participating in continuous improvement events.
- Record production information such as quantities produced and materials used on daily logs.
- Troubleshoot malfunctions in equipment or processes.
- Load raw materials into machines according to specified measurements.
- Set up and operate machine tools to produce precision parts and instruments.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Keep detailed reports of maintenance activities performed on machinery.
- Adjust machine settings to complete tasks accurately.
- Assisted with troubleshooting issues that arose with facility production processes.
- Inspect finished workpieces to ensure conformance with specifications.
- Verified production orders prior to starting set-up.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Machine Operator
Kraft Heinz Company
Mason, OH
03.2021 - 03.2022
- Adhering to established quality standards
- Maintaining a clean work area
- Reaching established work quotas in a timely manner.
- Record production information such as quantities produced and materials used on daily logs.
- Troubleshoot malfunctions in equipment or processes.
- Lubricated parts and performed minor maintenance to improve machine function.
- Monitor the feed and speed of machines during the machining process.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Load raw materials into machines according to specified measurements.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Trained new operators to improve retention rates and increase production.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Keep detailed reports of maintenance activities performed on machinery.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Perform periodic maintenance on machines such as cleaning and lubrication.
Customer Service Representative
Speedway
Cincinnati, OH
08.2020 - 03.2021
- Serving customers
- Maintaining cleanliness within the store
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
McDonald's
New Richmond, OH
08.2018 - 08.2020
- Serving customers
- Preparing food
- Promoted to Manager in March 2020.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Strengthened customer retention by offering discount options.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Technical Education in Engineering Design -
Grant Career Center
05.2020
High school diploma -
New Richmond High School
05.2020
Skills
- Customer Service
- Computer Operation
- Strong Work Ethic
- Quality Control
- Machinery Operation
- Workplace Safety
- Basic Math
- Quality Assurance
- Start up Procedures
- OSHA Certification
Certification
OSHA 10, Present
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Awards
Baden Powell Award, 05/01/19, A leadership award from National Youth Leadership Training, a five day Boy Scouts of America leadership camp
Timeline
Machine Operator
Cremer North America LP
03.2022 - 03.2024
Machine Operator
Kraft Heinz Company
03.2021 - 03.2022
Customer Service Representative
Speedway
08.2020 - 03.2021
Customer Service Representative
McDonald's
08.2018 - 08.2020
Technical Education in Engineering Design -
Grant Career Center
High school diploma -
New Richmond High School
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