Madison Torres
Atlanta,GA
Summary
I have experience in several roles that demonstrate strong communication skills, responsibility, and the ability to work well with people. As a teacher, I helped students understand new concepts, managed classroom activities, and supported their learning and development. Working as a security guard, I monitored premises, ensured safety procedures were followed, and responded calmly to any incidents. In customer service, I assisted customers with questions or concerns, handled transactions, and provided friendly, efficient support. In patient transportation, I safely moved patients between departments, ensured their comfort, and coordinated with medical staff to support smooth care transitions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Untius Security
Atlanta, GA
09.2025 - Current
- Monitored facility entrances and exits to ensure compliance with access control protocols.
- Patrolled assigned areas to deter criminal activity and provide a visible security presence.
- Assisted visitors with information and directions to enhance their experience.
- Maintained communication with team members to coordinate security operations effectively.
- Responded to alarms and alerts, assessing situations to determine appropriate actions.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Teacher
Elite Children Learning Center
Mableton, GA
01.2024 - 02.2025
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Monitored classroom to verify safe and secure environment.
Patient Transporter
Well Star
Douglasville, GA
04.2023 - 08.2023
- Facilitated safe and timely transport of patients between departments, ensuring comfort and care.
- Communicated effectively with nursing staff to confirm patient readiness for transport.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Helped other staff with patient transfers by moving patients between departments.
Customer Service Representative
RaceTrac
Villa Rica, GA
03.2022 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Chapel Hill High School
Douglasville, GA05-2022
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Customer service
- Reliability and punctuality
- Patience and composure
- Relationship building
- Classroom management
- Lesson planning
- Patient safety
- Patient communication
- Basic life support certification
Certification
Cardiopulmonary resuscitation
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Security Guard
Untius Security
09.2025 - Current
Teacher
Elite Children Learning Center
01.2024 - 02.2025
Patient Transporter
Well Star
04.2023 - 08.2023
Customer Service Representative
RaceTrac
03.2022 - 07.2022
High School Diploma -
Chapel Hill High School