Madison Toy
Student
Erie,Pennsylvania
Summary
Analytical cybersecurity student with hands‑on experience training AI models, improving data quality, and troubleshooting technical issues. Skilled in Python, cybersecurity fundamentals, and clear communication, supported by strong customer‑service experience and FEMA certifications in active shooter prevention and response.
Overview
4
4
years of post-secondary education
Skills
- Python programming
- Matplotlib data visualization
- Microsoft 365
- Technical troubleshooting
- Cybersecurity principles
- Information security fundamentals
- Analytical thinking
- FEMA Certified: Active Shooter Prevention and Response
Work History
AI Trainer
Handshake AI
Erie
12.2025 - Current
- Supported data integrity and quality assurance processes aligned with cybersecurity and responsible AI standards.
- Conducted structured assessments of AI system behavior to identify risks, inconsistencies, and potential misuse scenarios.
- Diagnosed model errors, analyzed failure patterns, and provided corrective input to improve AI performance and consistency.
Brand Ambassador
American Eagle Outfitters, Inc
Erie
08.2025 - Current
- Assisted customers in identifying the products, sizes, and styles that best met their needs, providing clear guidance and a positive in‑store experience.
- Communicated the benefits of store credit programs and supported daily sales goals through informed, customer‑focused recommendations.
- Supported operational workflows by restocking merchandise, organizing displays, and upholding brand presentation standards.
- Handled transactions, returns, and customer inquiries with professionalism, accuracy, and attention to detail.
Beauty Advisor
Sephora at Kohl's
Watertown
08.2024 - 01.2025
- Assisted clients in identifying products that aligned with their skin type, preferences, and desired results, providing clear guidance, and a personalized shopping experience.
- Maintained a strong knowledge of skincare, makeup, and fragrance lines to deliver accurate, informed support across multiple categories.Maintained strong knowledge of skincare, makeup, and fragrance lines to deliver accurate, informed support across multiple categories.
- Identified client needs quickly and provided solutions that enhanced satisfaction and strengthened brand loyalty.
Education
Bachelor of Arts - Interdisciplinary Studies (Conc. in Cybersecurity)
Pennsylvania Western University
Edinboro, Pennsylvania 08.2022 - 12.2026
High School Diploma -
McDowell High School
Erie, Pennsylvania06-2022
Certification
FEMA Certified in Active Shooter Prevention
FEMA Certified in Responding to an Active Shooter
Timeline
AI Trainer
Handshake AI
12.2025 - Current
Brand Ambassador
American Eagle Outfitters, Inc
08.2025 - Current
Beauty Advisor
Sephora at Kohl's
08.2024 - 01.2025
Bachelor of Arts - Interdisciplinary Studies (Conc. in Cybersecurity)
Pennsylvania Western University
08.2022 - 12.2026
High School Diploma -
McDowell High School