Summary
Overview
Work History
Education
Skills
Timeline
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Madison Trevathan

Lexington,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Kohl's
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Team Member

Menchies
01.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Gray Collegiate Academy
West Columbia, SC
05.2023

Skills

  • Data Collection
  • Product Knowledge
  • Report Generation
  • Appointment Scheduling
  • Customer Relations
  • Order Fulfillment
  • Project Management Abilities
  • Staff Training
  • Information Security

Timeline

Customer Service Representative

Kohl's
11.2021 - Current

Team Member

Menchies
01.2021 - 11.2021

High School Diploma -

Gray Collegiate Academy

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Madison Trevathan