MADISON TRIMBLE
Customer Service Representative
Katy,Texas
Summary
Goal-oriented individual with extensive customer service and sales experience. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
Work History
Cashier
McDonald's, Houston Tx
1 2020 - 8 2020
- Mastered POS Systems to handle payments ranging from $2,000 to $4,000 per shift
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Provided exceptional customer service that resulted in being awarded employee of the month three times within eight months of employment with the company.
In Store Shopper
HEB Grocery Store, Houston Tx
2 2022 - 10.2023
- Fulfill eCommerce Online Orders and package them following Standard Operating Procedures
- Manage and maintain to be of the top highest performing shoppers in district
- Capable of shopping all store zones, providing speedy yet accurate service
- Customer-driven and will go off task to ensure exceptional customer service is always a top priority.
Cashier/ Day Stocker
Petsmart, Houston Tx
09.2021 - 06.2022
- I strategized and collaborated with a team of 9 other sales associates to meet the goal of suppressing all previous year sales during the 2021 Petsmart Charity Holiday Event
- Promoting company offerings and boosting sales goals and conversion, I accomplished being the first person at the Tidwell location to reach over 200 sales in one day for Petsmart's Charity Holiday Event
- The goal of sales per day was five sales an associate
- Understanding and delivering the store philosophy and lifestyle to the customer, I earned customer loyalty, ensuring that everyone who made a transaction was a part of the Petsmart Treats Loyalty Program
- I became versatile within the store and was not stagnant in one area of the store
- I did everything from cashiering, stocking, pet care, and order online fulfillment.
Customer Service Representative
Centerpoint Energy
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers and resolved customer complaints with empathy, resulting in high survey scores.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts on the daily basics and during emergency operation procedures.
- Answered constant flow of customer calls keeping average handle time around two-minutes per call.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Enhanced employee skillsets by peer coaching sales to multiple agents.
- Expanded my knowledge throughout the company by assisting in areas of other departments.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
05.2001 -
Skills
Online Orders Processing
Opening and Closing Procedures
Microsoft Office Specialist (Excel, Word, Powerpoint, Access)
Performance Tracking and Evaluation
Multi-Tasking Under Tight Deadlines
POS Systems
Social Media Marketing (Data Analysis)
Call center experience
Customer Relationship Management (CRM)
Product Sales
Peer Coaching
Timeline
Customer Service Representative
Centerpoint Energy
10.2023 - Current
Cashier/ Day Stocker
Petsmart, Houston Tx
09.2021 - 06.2022
Bachelor of Science - Business Administration And Management
University of Phoenix
05.2001 -
Cashier
McDonald's, Houston Tx
1 2020 - 8 2020
In Store Shopper
HEB Grocery Store, Houston Tx
2 2022 - 10.2023