Madison trollinger
PORTSMOUTH
Summary
Dynamic administrative professional with extensive experience at EVMS, excelling in process improvement and project coordination. Proven ability to enhance operational efficiency and foster teamwork. Skilled in advanced Microsoft Office and adept at problem-solving, I consistently deliver exceptional customer service while managing complex scheduling and documentation tasks.
Knowledgeable with hands-on experience in emergency care and patient support. Proven ability to assist medical staff during critical procedures and maintain calm under pressure. Demonstrated proficiency in patient monitoring and effective communication with team members.
Passionate Emergency Department Technician possessing expert knowledge of medical terminology and medical equipment operations. Offering 5 year background providing assistance in routine patient care and administrative support activities in emergency department. Trustworthy and responsible professional comfortable working in fast-paced environment and adapting quickly to changes.
Overview
8
8
years of professional experience
Work History
ADMIN & OFFICE SPECIALIST III
EVMS
08.2024 - Current
- Coordinated scheduling for meetings and events, optimizing staff time and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Streamlined communication processes between departments, improving collaboration and information flow.
- Trained new staff on office procedures, fostering a cohesive work environment and knowledge sharing.
- Implemented process improvements that increased operational efficiency and reduced administrative errors.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Maintained an organized workplace environment by routinely restructuring workspaces according to evolving needs or priorities.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Responded to inquiries from callers seeking information.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Fostered culture of continuous improvement, suggesting process enhancements that were implemented clinic-wide.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Taught patients and families to use at-home medical equipment.
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Trained new staff on system protocols and customer service standards to enhance team performance.
- Developed standardized workflows that improved appointment scheduling efficiency within the department.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Patient Access Representative
Sentara
08.2021 - 04.2024
- Facilitated patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Managed insurance verification and eligibility checks to streamline patient access and reduce delays.
- Trained new staff on system protocols and customer service standards to enhance team performance.
- Developed standardized workflows that improved appointment scheduling efficiency within the department.
- Collaborated with clinical teams to address patient inquiries, enhancing overall patient experience satisfaction.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
Assistant Project Manager
Inner Space Systems
06.2017 - 06.2021
- Coordinated project timelines and deliverables to ensure on-time completion.
- Facilitated communication between stakeholders to align project goals and expectations.
- Assisted in budget management by tracking expenses and identifying cost-saving opportunities.
- Developed project documentation, including schedules, reports, and presentations for stakeholders.
- Conducted risk assessments and proposed mitigation strategies to enhance project outcomes.
- Streamlined processes through continuous improvement initiatives, enhancing team efficiency.
- Mentored junior team members on project management best practices and tools usage.
- Evaluated vendor performance and negotiated contracts to optimize resource allocation.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Developed and maintained project documentation for reliable records.
- Documented project progress to fulfill project requirements and establish traceability.
- Generated weekly and monthly status reports for helpful progress tracking.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Maintained a safe working environment by enforcing compliance with safety standards, protocols, and regulations at all times.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Partnered with project team members to identify and quickly address problems.
- Identified and resolved risks to minimize project disruption.
- Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
Education
High School Diploma -
SURRY COUNTY HIGH SCHOOL
Dendron, VABachelor of Science - NURSING
ECPI University
Virginia Beach, VA10-2026
Certificate - ADVANCED STUDIES
John Tyler Community College
Chester, Virginia, VA06-2018
Skills
- Event planning experience
- Inventory control
- Vendor relations management
- Organizational skills mastery
- Data analysis proficiency
- Project coordination
- Problem-solving capacity
- Advanced Microsoft office
- Budgeting and finance
- Process improvement techniques
- Administrative support expertise
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Relationship building
- Organizing and categorizing
- Patient charting
- Office administration
- Strong problem solver
- Prioritizing work
- Scheduling appointments
- Data entry
- Professional and mature
- Office management
- Medical terminology
- Excel spreadsheets
- Appointment scheduling
- Client interaction
- Staff management
- Scheduling
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
- Schedule management
- Front office management
- Opening and closing procedures
- Payment processing
- Resourceful
- Inventory tracking
- Issue resolution
- Inventory management
- Administrative support
- Project management
- Team bonding
- Performance improvement
- Vital signs monitoring
- HIPAA compliance
- Emergency care
- Time management expertise
- Dedicated team player
- Verbal communication
Timeline
ADMIN & OFFICE SPECIALIST III
EVMS
08.2024 - Current
Patient Access Representative
Sentara
08.2021 - 04.2024
Assistant Project Manager
Inner Space Systems
06.2017 - 06.2021
High School Diploma -
SURRY COUNTY HIGH SCHOOL
Bachelor of Science - NURSING
ECPI University
Certificate - ADVANCED STUDIES
John Tyler Community College