Summary
Overview
Work History
Skills
Timeline
BusinessDevelopmentManager
Madison Turnbull

Madison Turnbull

Associate Manager
Fort Morgan,CO

Summary

Dynamic leader with proven expertise in operations and customer service management, honed at Sonic Drive-in and Walmart. Excelled in strategic planning and negotiation, boosting team productivity and customer satisfaction. Skilled in financial management and staff supervision, achieving operational excellence and fostering a positive work environment.

Overview

4
4

Years of Management Experience

10
10

Years of Cash handling Experience

12
12

Years of Customer Service Experience

Work History

Associate Manager

Sonic Drive-in
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees of the restaurant..
  • Enhanced team productivity by implementing efficient procedures and strategies.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Customer Service Supervisor

Walmart
09.2020 - 12.2022
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Skills

  • Staff management
  • Strategic planning
  • Negotiation
  • Operations management
  • Financial management
  • Department oversight
  • Floor supervision
  • Customer service
  • Decision-making
  • Team leadership
  • Task delegation
  • Customer relations
  • Money handling
  • Staff supervision
  • CSS
  • Orientation and training
  • Retail operations
  • Retail operations management
  • Problem-solving
  • Multitasking and organization
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Inventory management
  • Financial reporting
  • Vendor relationship management
  • Sales monitoring
  • Customer service and satisfaction

Timeline

Associate Manager

Sonic Drive-in
07.2024 - Current

Customer Service Supervisor

Walmart
09.2020 - 12.2022

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Madison TurnbullAssociate Manager