Madison Turner
Manchester,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Van Sales Representative
Razorblade Products Inc - Tattoo, Body Piercing, And Medical Supply
09.2022 - 03.2024
- Increased sales revenue by establishing rapport with customers and consistently providing exceptional service.
- Developed new territory routes for enhanced distribution efficiency and customer reach.
- Managed inventory levels to ensure availability of products and timely delivery to customers.
- Boosted customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Customer Service Representative
JP Pest Services
01.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Aviation Machinists Mate
US Navy
06.2017 - 01.2021
- Performed ground checks and assisted functional check pilots with in-flight functional check procedures.
- Performed aircraft structural repairs as related to sheet metal and composite structures.
- Used technical data to diagnose and solve maintenance problems on aircraft systems.
- Disassembled, repaired and replaced components in aircraft's body or engine.
- Maintained records of repair work, parts replacement and routine maintenance.
- Diagnosed faults and developed resolution plans.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.
Assistant Manager
Vans
04.2014 - 06.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Server
TGI Fridays
08.2012 - 04.2014
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH07.2028
GED -
Nashua Adult Learning Center
Nashua06.2013
Skills
- Territory Management
- Sales strategy development
- Vehicle Maintenance
- Daily specials memorization
- Order Management
- Guest Engagement
- Safe Food Handling
- Customer service expert
- Cash handling expertise
Timeline
Van Sales Representative
Razorblade Products Inc - Tattoo, Body Piercing, And Medical Supply
09.2022 - 03.2024
Customer Service Representative
JP Pest Services
01.2021 - 09.2022
Aviation Machinists Mate
US Navy
06.2017 - 01.2021
Assistant Manager
Vans
04.2014 - 06.2017
Server
TGI Fridays
08.2012 - 04.2014
Bachelor of Science - Accounting
Southern New Hampshire University
GED -
Nashua Adult Learning Center
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