Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Turner

Clyde,NC

Summary

Driven professional with a robust background in customer service and problem-solving, honed at Care Angels LLC and other notable organizations. Excelled in enhancing customer satisfaction and streamlining operations through effective communication and Microsoft Office proficiency. Proven track record in team development and achieving operational excellence, consistently meeting and exceeding employer expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

In Home Health Caregiver

Care Angels LLC
01.2022 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.

Dispatcher/Office Assistant

Appalachian Community Services
10.2020 - 12.2021
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.

Server Manager

Haywood 209 Cafe
03.2018 - 09.2020
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Childcare Assistant Teacher

Kid Connection Early Childhood Development
04.2017 - 02.2018
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.

Education

Associate of Arts - Accounting/business

Haywood Community College
Clyde, NC
05.2025

High School Diploma -

Tuscola High School
Waynesville, NC
06.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Computer Proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Paperwork Processing
  • Order Processing
  • Appointment Scheduling
  • Team Development
  • Microsoft Office Suite
  • Data Collection

Certification

  • Microsoft Office Specialist (MOS) Certification
  • CPR/AED Certification
  • First Aid Certification

Timeline

In Home Health Caregiver

Care Angels LLC
01.2022 - Current

Dispatcher/Office Assistant

Appalachian Community Services
10.2020 - 12.2021

Server Manager

Haywood 209 Cafe
03.2018 - 09.2020

Childcare Assistant Teacher

Kid Connection Early Childhood Development
04.2017 - 02.2018

Associate of Arts - Accounting/business

Haywood Community College

High School Diploma -

Tuscola High School

Similar Profiles

CREATE PROFILE
Madison Turner