Summary
Overview
Work History
Education
Skills
Timeline
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Madison Upton

Reno,NV

Summary

Proven professional with a strong background in customer service and cash handling, demonstrated at H&M Company USAInc. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organizational skills and teamwork. Proficient in Microsoft Excel and known for a proactive approach, significantly improving transaction accuracy and operational efficiency.

Overview

7
7
years of professional experience

Work History

Cash Office Responsible

H&M Company USAInc
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
  • Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
  • Ensured timely deposits by efficiently processing cash receipts, daily till levels, and preparing bank deposits on a regular basis.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Communicated effectively with other departments and sales advisor team on daily operational changes and store goals

Retail Sales Advisor

H&M Company USAInc
12.2021 - 03.2023
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
  • Manage garment cycle from warehouse shipment to store presentation in adherence to store operations and efficiency guidelines.

Front Desk Receptionist

Evelyn Mount Northeast Community Center
02.2021 - 03.2022
  • Greeted guests at front desk while managing check-in process.
  • Scheduled, coordinated and confirmed weekly programs/events for both internal and external facilities.
  • Resolved billing discrepancies promptly with thorough attention to detail for multiple clients seasonally.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Admissions Cashier & Guest Services

Cowabunga Bay Water Park
06.2018 - 08.2020
  • Processed daily cash and card transactions in gift shop, parking booth, and admissions tickets
  • Maintained front desk operations with organizing paperwork and making reservations for guests
  • Provided excellent customer service by engaging with customers on product knowledge to guide them in their purchases
  • Trained employees by introducing them to company culture, cash handling routines, and day to day opening and closing operations

Education

No Degree - Psychology (emphasis On Behavior Analysis)

University of Nevada Reno
Reno, NV

High School Diploma -

Basic Academy of International Studies
Henderson, NV
05-2018

Skills

  • Cash counting accuracy
  • Organization skills
  • Teamwork and collaboration
  • Customer service
  • Multitasking Abilities
  • Bank deposit preparation
  • Cashier experience
  • Proactive and Self-motivated
  • Microsoft Excel, Office, Teams, Word, Outlook

Timeline

Cash Office Responsible

H&M Company USAInc
03.2023 - Current

Retail Sales Advisor

H&M Company USAInc
12.2021 - 03.2023

Front Desk Receptionist

Evelyn Mount Northeast Community Center
02.2021 - 03.2022

Admissions Cashier & Guest Services

Cowabunga Bay Water Park
06.2018 - 08.2020

No Degree - Psychology (emphasis On Behavior Analysis)

University of Nevada Reno

High School Diploma -

Basic Academy of International Studies

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Madison Upton