Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Utt

Calhoun,GA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Focus Property Solutions
Calhoun, GA
10.2023 - Current
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Scheduled appointments, meetings and events for management staff.
  • Handled incoming calls and directed callers to appropriate department or employee.

Retail Sales Associate Cashier

Cracker Barrel
Calhoun, MO
03.2022 - Current
  • Enforced dressing room rules to prevent vandalism and theft.
  • Participated in periodic inventory counts as assigned by management.
  • Performed general housekeeping duties such as sweeping floors, dusting shelves.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Maintained a clean and organized work area throughout the shift.
  • Stocked shelves and maintained product displays.
  • Resolved customer complaints or referred them to management for resolution.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Handled returns and exchanges according to established policies.
  • Computed purchases and received and processed cash or credit payment.

Front Office Manager

Holiday Inn Express Hotel
Calhoun, GA
02.2019 - 12.2022
  • Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.

Member Service Representative

Planet Fitness
Calhoun, GA
01.2019 - 12.2021
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Maintained accurate records of member interactions and transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled customer complaints in an efficient and courteous manner.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Assisted with the opening of new accounts and processed account maintenance requests.

Cashier

Ingles Supermarket
Rabun Gap, GA
02.2016 - 05.2018
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Stocked shelves with merchandise when needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Ensured compliance with all safety regulations within the store environment.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Education

High School Diploma -

Rabun County High School
Tiger, GA
05-2018

Skills

  • Database Entry
  • Spreadsheet Development
  • Event Planning
  • Billing and Invoicing
  • Supply Inventory
  • File Organization
  • Word Processing
  • Document Scanning
  • Accounting Support
  • Operations Management
  • Schedule Management
  • Database Administration
  • Scheduling and Calendar Management
  • Social Media Oversight
  • Customer Engagement
  • Telephone Reception
  • Reception Management

Timeline

Office Administrative Assistant

Focus Property Solutions
10.2023 - Current

Retail Sales Associate Cashier

Cracker Barrel
03.2022 - Current

Front Office Manager

Holiday Inn Express Hotel
02.2019 - 12.2022

Member Service Representative

Planet Fitness
01.2019 - 12.2021

Cashier

Ingles Supermarket
02.2016 - 05.2018

High School Diploma -

Rabun County High School

Similar Profiles

CREATE PROFILE
Madison Utt