Payroll and Human Resources
- Produced and filed payroll reports bi-weekly.
- Reviewed, investigated, corrected errors and inconsistencies in financial entries, documents and reports.
- Oversaw benefits enrollment process.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
Training and Development
- Developed a complete training program for each department.
- Maintained and updated the training manuals every quarter.
- Notified the serving staff when certification was required.
Other Responsibilities
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Handled requests-for-information and delegated customer service tasks to appropriate employees.
- Managed office inventory and placed new supply orders.