Madison VanDerSluis
Des Moines,IA
Summary
Hardworking Product Associate well-versed in maintaining food safety standards while presenting fruit and vegetables attractively for customers. Proficient in monitoring temperatures and helping to move older product and prevent losses. Expertise in food rotation and supplies management.
Overview
12
12
years of professional experience
Work History
Produce Associate
Hy-Vee Grocery Store
08.2019 - 04.2020
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Supported inventory management efforts through accurate record-keeping and timely reporting of any discrepancies.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Provided valuable feedback on product offerings, helping management make informed decisions about new additions and discontinuations.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Streamlined restocking processes with effective communication between staff members regarding product needs and availability.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Upheld store policies regarding product returns or exchanges while prioritizing customer satisfaction in every interaction.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Demonstrated commitment to sustainability by promoting locally-sourced products and minimizing waste through responsible inventory management.
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Completed prep work on pre-packaged vegetables and fruits.
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Assisted with weekly inventory counts.
- Blocked produce and culled damaged or spoiled pieces.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Ordered produce for following day based on projected needs.
- Kept tidy and organized area to comply with cleanliness standards.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Collaborated with store management to align with objectives and provide quality produce.
- Inspected produce to update and adjust pricing information.
- Sorted and packaged produce items to prepare for shipments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Member/Key Holder
Caseys's General Stores
06.2015 - 06.2017
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired sales team in upselling techniques.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Promoted business' development by building and maintaining relationships with new clients.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Shift Manager/Key Holder
Arbys Resturant
07.2013 - 07.2015
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
Shift Manager/Key Holder
Wendys Old Fashioned Hamburgers
06.2008 - 07.2013
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Contributed ideas for process improvements which led to reduced costs without compromising quality.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Graphic Design
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
East High School
Des Moines, IA06.2010
Skills
- Strong Communication and Interpersonal Skills
- Self Motivation
- Creative Thinking
- Team Supervision
Timeline
Produce Associate
Hy-Vee Grocery Store
08.2019 - 04.2020
Team Member/Key Holder
Caseys's General Stores
06.2015 - 06.2017
Shift Manager/Key Holder
Arbys Resturant
07.2013 - 07.2015
Shift Manager/Key Holder
Wendys Old Fashioned Hamburgers
06.2008 - 07.2013
Bachelor of Arts - Graphic Design
Southern New Hampshire University
High School Diploma -
East High School