Madison Vazques
Walnutport,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Healthcare Receivables Specialist
Xtend Healthcare
01.2024 - Current
- Improved cash flow by diligently managing accounts receivable and implementing efficient collection strategies.
- Reduced aging accounts by consistently following up on overdue invoices and negotiating payment terms with clients.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Dental Insurance Coordinator
Brinton Pediatrics
08.2022 - 02.2023
- Verified patient insurance coverage and eligibility for dental services.
- Created and maintained accurate electronic records of all insurance claims and payments.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Resolved any discrepancies between patient billing statements and insurance reimbursements.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Provided technical assistance to staff members regarding insurance filing procedures.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Maintained relationships with third party payers in order to obtain timely payment on submitted claims.
Customer Service Representative
Blue Ridge Communications Cable-11
06.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Dental Receptionist/Dental Assistant, Chairside
Bartonsville Family Dental
06.2019 - 08.2020
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Educated patients on proper oral health care instructions and preventive measures.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Dental Assistant/Dental Receptionist
Dr. Michael E Gonsky, DDS
11.2014 - 06.2019
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Education
Certificate of Completion - Dental Assisting
Lehigh Valley School of Dental Assisting
Allentown, PA01.2010
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06.2007
Skills
- Bookkeeping
- Cost Tracking
- Postage Determination
- Word Processing
- Financial Reporting
- Customer Account Management
- Invoice Generation
- Customer Service
- Quality Control
- Financial Documentation
- Payment Processing
- Correspondence Preparation
- Consultative Sales
- Account Updating
- Product Knowledge
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Complaint Resolution
- Scheduling
- Invoice Processing
- Dispute Resolution
- Codes reviewing
Timeline
Healthcare Receivables Specialist
Xtend Healthcare
01.2024 - Current
Dental Insurance Coordinator
Brinton Pediatrics
08.2022 - 02.2023
Customer Service Representative
Blue Ridge Communications Cable-11
06.2021 - 08.2022
Dental Receptionist/Dental Assistant, Chairside
Bartonsville Family Dental
06.2019 - 08.2020
Dental Assistant/Dental Receptionist
Dr. Michael E Gonsky, DDS
11.2014 - 06.2019
Certificate of Completion - Dental Assisting
Lehigh Valley School of Dental Assisting
High School Diploma -
Stroudsburg High School