Madison Verpent

Appointment scheduling as many as 200- 400 calls daily new and existing patients in 3 states (5 offices in FL, 3 offices in SC, and 5 offices in NJ) by:

• Building or maintaining patient profile
• Promptly obtaining personal patient information, recording symptoms, assigning providers, and determining health insurance eligibility
• Working in team to provide empathetic care based on each patients needs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Provided excellent customer service while obtain patient information determining eligibility offering healthcare options
• Accepted as many as 400 calls daily during open enrollment for state healthcare plans.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Enhanced customer satisfaction with timely meal preparation and consistent quality.
• Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
• Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.

• Maintained 3rd floor residents in Recreation planning and presentation for 500 bed nursing home in Morristown NJ.
• Assisting resident in outdoor activity daily
• Proper team presentation of activities dress code and empathy to each residents specific allergies assistance and personal needs.
• Maintained order among participants and spectators to enforce conduct rules conformance.
• Coordinated volunteer recruitment efforts for special events, resulting in a well-staffed workforce able to meet event demands.
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
• Performed light custodial duties to provide clean and inviting facilities.
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
• Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
• Stayed current on industry trends through continuous learning opportunities such as workshops, conferences, and online resources.
• Facilitated communication between participants, staff, and management to ensure smooth operations.

• Being first contact when greeting clients for yearly tax season.
• Answering as many as 300 calls daily during yearly tax season,
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Provided excellent customer service and relationships by assisting in product selection stocking items cashier operation at checkout. Greeting and providing personalized experience for young children in pre-teenage age group.
• 7 years retail sales experience within tween brands entities named Limited Too changed to Justice in 2010
• Rang up customers by processing cash and credit payments to complete 100 sales transactions on average each day during busiest times of years September through February.