Madison V. Mecham
Salt Lake City,UT
Summary
Dynamic social media marketer with proven success at WFMM, leveraging video content creation and AI optimization to elevate brand visibility. Recognized for exceptional communication and leadership skills, fostering a positive team environment while driving engagement and sales growth. Achieved top rankings in customer service, demonstrating flexibility and productivity in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Social Media Marketing
WFMM (Whitney Faith Media Marketing)
11.2022 - Current
- Positioned to create video content for multiple clients, maintaining flexibility and a creative mindset for each individual page and their branding, niche, and voice.
- Developed and executed innovative social media strategies to enhance brand visibility, as well increase view count, sales and followers.
- Utilized AI tools to optimize content creation and audience engagement.
- Collaborate with cross-functional teams to align social media efforts with business goals.
- Facilitated remote collaboration using digital platforms to ensure cohesive team efforts.
- Assisted multiple times with filming events, photoshoots, and other business trips that required on the spot content creation as well.
Customer Service Agent
TruVision Health
Sandy, UT
08.2021 - 12.2022
- Positioned to professionally assist customers through phone calls, online chats, emails, and texting options. Common areas of assistance included account management, payment information, and order cancellations.
- Showed willingness and optimism to assist customers with their questions and concerns, and was able to provide solutions in a time efficient manner.
- Consistently showed proper grammar and communication skills within multiple interactions done daily, as well as met goals and tasks set for agents weekly ( examples include solved ticket numbers, customer interaction grades, etc.)
- Scored as a top ranking agent every quarterly evaluation that was done, and obtained a score of 90% or higher on monthly reviews conducted by supervisors.
Team Lead
Chick-Fil-A
Ogden, UT
11.2018 - 09.2021
- Positioned to work all front counter and drive-thru positions, which included order taking, bagging, window, drinks, etc., and also maintained a high focus on customer service.
- Consistently provided a professional, engaging, and friendly environment for guests.
- Displayed enthusiasm and optimism while helping guests with questions or concerns, and was able to resolve guests’ complaints quickly.
- Provided leadership for new and acquainted team members, and was able to help create a good team environment for employees.
- Received compliments from guests and employees for a good attitude and professional aura.
Education
High School Diploma -
Weber High School
Pleasant View, UT05.2020
Skills
- Flexibility
- Leadership
- Instruction
- Communication
- Teamwork
- Positive work environment
- Productivity
- Social media strategy
- Video content creation
- AI content optimization
References
References available upon request.
Timeline
Social Media Marketing
WFMM (Whitney Faith Media Marketing)
11.2022 - Current
Customer Service Agent
TruVision Health
08.2021 - 12.2022
Team Lead
Chick-Fil-A
11.2018 - 09.2021
High School Diploma -
Weber High School
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